Mavins Group: Allstate Insurance

They were great! They helped me find the right coverage for my needs. Very friendly and professional.
Jan 10th, 2024

Dec 26th, 2023

**DO NOT USE THIS COMPANY ** I wish I could have given this Agency a negative 100. This was the worst experience I've ever had with an insurance company. I had an awful experience with this Allstate Agency in August of this year. Tytus Nelson entered the Vin Number of my vehicle incorrectly in their system, did not upload my defensive driving certificate in the system, then the most agregious offense of all was them failing to upload my insurance information into the GA database. Because of their negligence the registration for my tag had been suspended. Imagine my surprise when i went up to the window to renew my tag ready to pay my $20, only to be told I don't have insurance according to their system. By the grace of the universe I never got pulled over by the police. On top of everything else I had to pay a $60 reinstatement fee to get my car registered. The office manager is trash and unprofessional. The girl who answers the phone is rude. They provided zero updates or solutions on the issues I brought to their attention. They don't answer the phone or return phone calls even after leaving multiple voicesmails. PLEASE DO NOT USE THIS COMPANY. YOU'LL PAY FOR IT LATER.
Nov 23rd, 2023

Agent hung up on me because I didn't want to give him the details of my current insurance. Pushy and unprofessional.
Oct 30th, 2023

Signed up with them but was never told I had to contact my current insurance company along with documentation to cancel... I ended up paying for double coverage for several months. This group along with Allstate is not well organized. I've stayed on with Amica, who i should never have thought to leave just to save a few hundred dollars a year. Allstate's fine print is pretty limiting as well. Do yourself a favor and when they call, tell them no thank you. edit: I would also like to add that i cancelled the Allstate policy but was still required to pay the $$ double coverage to Allstate. - A valuable lesson was learned and will happily cross Allstate off my list and my friends list forever.
Sep 26th, 2023