CVS

Please understand before going here for prescription purposes that this place is always busy. Also they take a late lunch. Today I was treated with respect and very prompt service. Thank you for being my Jam!!!! Update the pharmacist even finds coupons for me to help me afford my medicine. Thank you so very much!!
Apr 7th, 2024

The staff at my Towne Lake pharmacy are always so helpful and respectful, they work very hard to make sure our prescriptions are ready for us when we need them. I appreciate everyone who works at this pharmacy so much , kindness and patience goes a long way ,this is a very busy pharmacy and I am extremely grateful they are there when we need them ,being open 24 hours a day can't be easy . Thank you Latasia and Mark. Thank you for being there when we need you. Thank you to Aiden who helps me so many times when I go through the drive thru . He is always so happy and makes my day every time I see him .
Apr 6th, 2024

Very Rude pharmacy employees They have no problem telling you, "you've had 2 weeks you should have gotten here to pick it up"
Mar 28th, 2024

Very unprofessional pharmacy staff
Mar 16th, 2024

I was forced into transferring to CVS by Aetna insurance and it's been a nightmare. I submitted an online transfer request for my prescriptions at this location, yet no one at CVS could seem to figure out what was going on with my scripts. I called during multiple shifts trying to find someone who can help, just to be given different answers and told the "pharmacy manager" would handle it. During this time, I was spoken to in the most derogatory tone by a female pharmacist who clearly seemed burnt out. Additionally, I was made to be the middle man between CVS and Walgreens multiple times to no avail. When someone did reach out to me via phone call, they left me a 25 minute voicemail, forgetting that they had not hung up. This voicemail violated HIPAA, as the pharmacist was discussing other patients, personal information, and medications for 25 minutes before realizing she was on my voicemail. No one at CVS ever helped me and I ran out of my medications. Finally, I called my doctors' offices pleading for help and they had to send in all new prescriptions for me because CVS couldn't manage a basic transfer. Luckily, the majority of these were filled except one. There were never any updates provided to me as to why they could not fill the last medication. I would NEVER remain at CVS if I wasn't forced into it by my insurance.
Mar 30th, 2024