Kroger Pharmacy

Was in line at the pick up my medicine no one was behind until I was up next I mean seconds before I was up next and the lady says I can’t attend you bc you are not behind the orange line when she saw me there waiting for 5 minutes ( she could of said it way before) and no one was behind me I was in desperate need of my medicine I was having an episode and there was a person behind me right when I was next who was not even behind the supposed orange line and she attended her first I felt like it was discrimination because I was a person of color. It was a blonde lady with glasses I will never be filling my prescription at this location again.
Dec 19th, 2021

Sent in a refill request Friday night. It said it would be ready Sunday at 2. I still had refills available on it. No need to contact my doctor or anything. But Sunday I head in to pick it up and they say they have no prescriptions for me at all. I sign in to my Kroger pharmacy account and show them that it says the scrip is in process at this address and it says it would be ready 4 hours ago. They insist on denying that I called it in in spite of their website clearly showing it. Eventually they FINALLY found the scrip, asked me to come back in a few minutes. I’ve now been waiting in line for 20 minutes for a pre-packaged medication that they simply need to print a label for. They have four employees back there and apparently they still can’t get this simple 3 minute task accomplished. And they went to college for this. Talk about money wasted. Never coming back to this nightmare factory.
Nov 28th, 2021

Fast efficient service
Oct 9th, 2021

Been on hold for 25 minutes getting transferred from pharmacy to customer service BACK TO THE PHARMACY because no one will answer the phone! What a joke. Learn how to balance
Aug 28th, 2021

Aug 20th, 2021