Pond Restaurant

Apr 7th, 2024

The atmosphere is top notch, especially for warner robins. The food, to me, is okay. The presentation of the entrees are very nice, the taste just isn't all the way there. The seasoning and flavors taste like they're catered for an older palate.
Apr 6th, 2024

Food was soooo much better this time around. I guess the third time was a hit.
Apr 5th, 2024

Maybe we came on a bad day, but our reservation was at 6:30. Didnt get seated for an hour. Our food and drinks took forever. As parents who are paying hourly for a babysitter, we dont have time to waste. In total it took 2 hours for us (from getting there) to finally eat. Our server was new but he was great and did not let the stress get to him. The pictures looked good on the photos, but our food made me think I was literally eating at a pond, camping. It was cafeteria plated, style food. My broccoli was more brown than green the drinks were good, when we finally received them.
Apr 5th, 2024

The ownership and management have completely failed the staff and business. This is what I heard then saw. The lack of leadership and presence has this place in serious trouble. We arrived for our reservation on time. Only to be seated 45 mins after. When asking the hostess during our wait how much longer it might be, "not much, not much" then when it was at the 40 min mark, I asked what is really going on. I recommended you all should adjust your seating and reservation supportability based on your capacity to support after seeing (and hearing) you are "short handed" and that Mr. Joe, wasn't even there to support/assist/deal with guests as any restaurant owner should be. The Hostess was very pleasant though, and was doing what she could. Then on to the food. First before that, our waitress was very pleasant, but also stressed because the place is being mis-managed. I'll get to that. The food was very sub-par. Thank the Lord I didn't pay for the Sea Bass because the "Grouper" (which was not grouper) from "Indonesia" was dry, thin, not flakey, just bad. The "rice pilaf" was mush. The broccoli for my wife and I tasted like it just came out of the water after sitting for hours, and was soggy and salty. My shrimp were so salty I didn't eat but one of the four. My $17 old fashioned was merely just a 1.5 oz of whiskey, and the martini was syrupy and just not right. When I relayed all of this to our server, she of course welcomed the feedback as any good sever should, took it to the manger, who shaved off 20%. Really? Why in the world would the manager have not engaged the guests directly in the first place?? Where is that leadership? Was not surprising though at all. My server asked if I'd like to speak with "the manager" and what good would that have done honestly. The lack of guest engagement was enough for me to know they do not care. To top it all off, the table near us was also having issues they could not resolve. This is very unfortunate as we visited The Pond when we first move here over a year ago for lunch. It was AMAZING. How someone could run something so good into the ground so fast is baffling.
Apr 5th, 2024