Revolution Rental Management - Brookhaven

Solid place to find homes
Nov 17th, 2021

Sep 7th, 2021

I cannot recommend against TruHaven strongly enough. We used them to manage our beloved rental property and had a terrible experience from beginning to end. They displayed a lack of attention to detail, poor responsiveness, and disregard for our preferences regarding the care of our home.
Aug 21st, 2021

We’ve worked with Rachell and team at TruHaven Homes for several years, and have had a good experience. The team manages a rental property for me and is very professional. We get clear and concise monthly reports of payments and deductions and timely paperwork for tax filing. We receive detailed reports, with lots of pictures, of our property annually. The team does a great job advertising and finding tenants for the property as they leave. We are notified immediately of all maintenance requests which they resolve for the tenants. Overall we have been happy with their service.
Jul 2nd, 2021

DO NOT, I repeat DO NOT use Revolution Rental Management (RRM) to manage your property. I’m ok with the 1 star review because of Zach Chapman and Travis; they are not 1 star but everything else was so horrible I can’t justify the total rating being anything other than 1 star. Both return calls/texts within an hour (if they do not answer when you call or immediately respond to your texts) and our knowledgeable.Customer Support/Mary is a joke! You can’t reach anyone by phone and if you request a call you get an email stating they attempted to call you. The reply may even state she left you a voicemail but that is to, I guess, cover her ass because I received 0 voicemails. Answers to any questions are to review your Property Management Agreement or copied from the website. As an example, I inquired why I was charged a $99 management fee when my property was vacant and was told “It is a management fee from RRM…Please review your management agreement 10.00% of RENT 50.00% Managers Commission.” What I could locate in the agreement appeared to show $99 would be the least amount a management fee could be once a property was leased but Customer Support was adamant the charge was not an error. Turns out I was right; their policy is to not charge the management fee if the property is vacant. PLEASE thoroughly check your statements because if I did not say anything I would not have been reimbursed.I signed the agreement on September 7th and 1st asked my options for cancelling on October 2nd due to not being able to speak with anyone in Customer Support, receiving invoices with no details, having to have the utilities transferred into RRM’s name just so they could charge me the deposit amount (I am supposed to get that back) and bill me (with no evidence of the actual bill amount) each month. WTF is the point of that?! I decided to stay after speaking with Zach but in the time they were “managing” my property there were only 2 viewings and those were during the first few days it was listed. I also don’t like that prospective tenants are sent to the property on their own, it’s very impersonal and I don’t receive any feedback. Plus, there was an issue with the keys in the lockbox disappearing so if someone other than me was there to view the property they would not be able to. That’s a huge inconvenience and I believe it would make them question if they wanted to rent a home managed by RRM.I emailed on November 2nd to cancel after receiving a $36 Owner’s Benefit Fee – it seemed I was paying them to go back and forth in emails with Mary and I was offered a phone call to discuss. TOO LATE. On Nov 3rd, I was told I needed to submit a form to start the process and promptly completed that. I was charged the $99 management fee again and had to request reimbursement (Nov 5th) and the reply I received was that she’d look into it with the CEO. Nov 6th, I was informed management could not be terminated unless I pay my bills in full. I was aware of the $500 cancelation fee but refused to pay the Document Retention Fee (typically $300 for most properties), the $99 mgmt fee, the $36 Owner’s Benefit Fee, and the utility deposit RRM was charged when they switched the utilities (I was told numerous time I would be reimbursed this after it was taken from my reserve funds). On Nov 12th I received an email from the Chairman, President, & CEO – Todd that the $99 mgmt fee was credited back and he also replied to a separate email thread and advised I would not be charged the document retention fee since I was on the gold plan. Nov 15th, I received a call asking how things were going and if there was anything they could do. When I requested an update on my cancellation the lady said “Oh you’re cancelling – let me look into that and call you back”. I emailed Mary, the same Mary I had been sending emails to for weeks and she replied I could start the process by completing the form. So they send emails not knowing the status of your account and make calls asking what they can do without first looking into your account. Who is running this shit show?! After reaching out to Zach, I was told on Nov 20th that I still owed money (the utility deposit and Owner’s Benefit). I paid it so that they would release my property; they still had it listed for rent and would not remove their signage or lockbox from my door.In less than 2 weeks of working with another company, I had a signed lease. They were also told by prospective renters that they had reached out to RRM but were never contacted. Appears they reached out to RRM after I requested to cancel but RRM decided not to contact me and advise there was interest or let them know they no longer “managed” the property. Strange RRM would not reach out to let me know when they offer to “manage” the property for free when you attempt to cancel. If it’s this hard for owner’s I can’t see being a tenant being easy. Just stay away. Review originally written 29Nov2023
Dec 8th, 2023