Progressive Insurance - Claims Office

Mar 27th, 2024

They don't communicate with you or each other. I drove to 2 states trying to get my claim check
Jan 25th, 2024

This place is home to some of the most unprofessional and inconsiderate insurance professionals. Dealing with Jessica j and her combative supervisor Daniel O, this experience has extremely exhausting. From switching to lower rates for rentals, to being stranded at enterprise only to be charged out of pocket for someone elses incompetence. Two weeks later, I finally get in touch with Jessica to handle a situation that took all of 5 minutes to remedy. I will absolutely never use progressive again and make sure that every client I help understands what they could subjected to will executing their rights as a customer. I believe these people are ableist and do not consider peoples disabilities or size and height when placing them into rentals. I can understand why Jessica has the disposition she has when engaging with consumers based on my brief and audacious conversation with Dan. Do business where you are welcomed and appreciated.
Jan 12th, 2024

I had an appointment this morning set up by claims adjuster Taylor. My experience with Taylor had been nothing but excellent customer service and professional until I arrived at my appointment this morning at 8 am, 1-16-24. I was 5 mins early and an African American woman with an Afro opened for business at 8 am. I signed in at exactly 8 am because I had other appointments that morning and was looking to bring in the title and pick up my check as planned so I could move on to my next appointment. The young lady had no knowledge of a title with an affidavit of repossession letter attached, in other words a repossession title and or vehicle. I understand and she could have just excused herself and called for help, instead she was rude and became defensive . She offended my intelligence and tried to make me feel I didnt know what I was talking about regarding my title. She tired to tell me, that the person the car had been repoed from had to be present in the office with me since they were listed as an owner. I had to explain to her that the car had been repoed and I was the owner. She went back and forth as I tried my best to help her understand. This caused me 20 mins of my time. She needs to be sent back to training for customer service and title processing so she doesnt do anyone like she did me this morning. Unacceptable, I also feel she treated me this way because I wasnt professionally dressed as usual, it was a very cold morning and I had on sweats and thats exactly how she treated me. Ill be more then happy for upper management to follow up.Thanks
Jan 10th, 2024

Oct 13th, 2023