Subway

Closed at 8
Nov 2nd, 2023

Closed at 8
Oct 22nd, 2023

May 9th, 2023

No customer service
May 2nd, 2023

The service at this location was the worst that I have ever experienced. It didn't start out too bad. We ordered several sandwiches and the one employee (man) seemed to be trying to keep up but he had to keep looking at some sort of cheat sheet to determine what meat to put on them. We would tell him what cheese to put on them but he kept asking over and over again until we got the cheese we wanted. The real problems began when we tried to pay for the sandwiches. The second employee (lady) started ringing up the order but when we put our card in the machine the first employee (man) kept telling us that we had to be a tip in. We told them we did not want to put a tip in at which time the lady did something to the register and told us that it did not go through and insisted that we swipe our card again. We swipe it again and looked at the display on our side which said accepted but the lady kept pushing buttons on the register and the man kept telling us to put a tip in. The lady then said that it didn't go through again but we were telling her that it did. We even pulled up our bank account up and showed her that both swipes went through but she insisted that we swipe the card again. We refused to do that knowing that the display told us that the charge went through and our bank account was showing that both charges were pending. We decided to leave the food and walk away before the incident got worse. We were also hoping that the charges would drop off since the lady told us that they did not go through. Today we found out that both charges did go through and now we are out $97.70 and we did not even get our food. Both the employees were very rude and I feel that they purposely stole our money. While dealing with the situation I observed 3 customers walk away because the two employees were so busy stealing our money they ignored the other customers.
Jun 15th, 2023