Jiffy Lube

Very productive and professional crew
Apr 9th, 2024

I took this Jiffy Lube location to small claims court after they broke my car. My VW oil changes are fairly simple. Theres a plastic plate under the car that is held up by a few screws that needs to be removed before accessing the working parts under the car. Once the plastic plate is removed, a single bolt (1 bolt) must be removed to access the engine oil. The tech forcibly pulled the entire ENGINE OIL PAN (the full container that holds all the oil) off my car then tried to act like he didnt know what happened and then tried to claim the car was that way when I brought it delusion. You cannot drive a car without oil. How could I drive a car to you without an oil pan, stupid??! And if it was already broken, why didnt it fall off..?! The truth is, the tech didnt know where the bolt was- perhaps hed never worked on a VW Jetta before. I called the police. A full police report was filed. Then I took them to small claims court. I lost the case and was so discouraged. The Jiffy Lube tech LIED to the judge and told him my car was already broken upon entry.. and the judge awarded them the win. The judge said since Im not an auto-mechanic, my word wasnt credible. In hindsight, I should have fought back more. Im more than credible and CLEARLY their tech wasnt the real deal either- or else he wouldnt have totally destroyed my car. Logically, if I bring a working functional, non- leaking car to you then after the shop touches the car, its is so badly damaged that it needs to be towed away. The shop clearly caused damage. The repair cost me more than $2,000 and took almost 2 weeks. During that time I had to rent a car. The owner of the franchise never reached out to me. I never re-filed the claim. After that point, I never took my car to a shop ever again for oil changes. I started doing them myself. NEVER EVER EVER take your car here. They lie and they damage more cars than they service every day. I tell everyone I know my story; I steer them far away from this shop and I recommend a different auto-shop within the neighborhood that completes jobs with honesty and integrity.
Apr 8th, 2024

Apr 7th, 2024

The staff were very pleasant, very helpful. They took there time. I'm so happy that they are here.
Apr 6th, 2024

Great service. Not the last time I've been there. Won't be the list time I go back. Simple, quick, efficient, and great service.
Apr 4th, 2024