Mercury Insurance

Terrible insurance company. They send someone to look at your house and don't give you time to cure the problem and will just cancel your policy without notice. Just awful all the way around, don't work with them.
Jan 19th, 2024

I was a 3-year homeowners insurance policy holder with Mercury Insurance. When a pipe burst and flooded my basement on Christmas day, I immediately filed a claim with them. I called the independent agent that sold me the policy, who was no longer in business, leaving me with no one to guide me through this claim process. After everything was fixed (only enough to cover what was damaged as directed) the contractor sent them his invoice, they sent out another claim adjustor to check the work vs. the invoice. The contractor adjusted the bill according to the adjuster. I ended up paying over $3K to the contractor (my deductible was only $2500) and now they are refusing to contact me, refusing to pay the remaining $3,633.79 to the contractor. They are completely unable to even give me an accurate accounting of the claim. The numbers they provide do not even list the correct contractor or payments. On top of all this, they dropped me because they said I didn't have an agent. The head of the GA office Mr. Adam Nevus will not communicate with me, and the contractor is now coming after me for the remainder. #mercuryinsurance #insuranceclaims
May 26th, 2023

May 16th, 2023

Always a pleasant experience with Mercury Investigators in Georgia. Very professional, quick response. Rates competitive. 8 years!
Jan 14th, 2023

They offered a price and then before you purchase, the price was way higher without changing anything. Not reliable.
Dec 2nd, 2022