T-Mobile Authorized Retailer

Great experience
Mar 12th, 2024

Brody provided me with excellent customer service. He is very good at what he does
Mar 9th, 2024

Feb 23rd, 2024

Hustlers. Be very careful when doing an upgrade at this location. They must work on a commission as well when a phone is upgraded.
Feb 14th, 2024

First let me start by saying I have been with T Mobile 12 years. This T Mobile is terrible everytime I go in there but this visit that I have been subjected to by proxy has been the absolute worst. First , T Mobile kept telling me that I qualified for a "FREE" watch phone ( i watch or Samsung ) even calling me back to see if I had made up my mind yet. So I decided to get a Samsung watch for my brother who has a birthday Jan 17. Mind you I ordered the watch Dec 28, 2023. My brother decided to upgrade his phone and when I was on the phone with T Mobile about his phone they offered to ship the phone . He asked if going into the store would be simpler , to which I warned NOT REDAN ! He went anyway and ended up staying in that store 3 hours (listen to your sister) and did not accomplish anything. He stayed so long they gave him a credit for the terrible service. He went back the next day and low and behold he upgraded his phone and came back with a Samsung watch ! Even though Antonio clearly could see (according to T Mobile ) we had just ordered a Samsung watch. My brother wanted to keep the second line he ordered from T Mobile Redan so I got on the phone to cancel the one I got from Customer care (Gold Watch). Return was done in minutes and they immediately sent me a shipping label. I went into T Mobile Redan and all I need to do is change the black watch to gold and here we goooooooo. Day 1, The sales crew went straight into .............. Where is your reciept? What day did you get it? You may not be able to get the gold watch! It comes in Gold? That does not look like Gold to me ? Lord , I made the mistake to bring the Gold watch with me and they got totally distracted with the Gold watch. I finally got them back on track and then excuses , even with their deceptive sale they wanted to charge me a 40.00 restocking fee ! I said no I will call T Mobile and get that straight. And I did ...... sort of.... T Mobile did give my account a 20.00 towards a 40.00 restocking fee. Day 2, I go back in and try to get the exchange done. This time the agent tells me in the middle of the sale , I need your credit card. Of course ,my card has been compromised and I am waiting for a new one. The new card came today and I went back, Day 3 Now the manager just walked out that they need to process the exchange....of course. I was told to come back tomorrow. UGH! Antonio's explanation, I saw the other watch but I thought that you COULD have been buying it for someone else ! How did I know .... maybe because on this account there are 2 phones .... iPhone and Samsung and one watch Samsung. Maybe that is how...... but to make me come back a fourth day is bad business T Mobile to a customer who had been with you for 12 years. PLEASE BEWARE IF YOU GO INTO THE REDAN T MOBILE YOU WILL GET CAUGHT UP OR TRICKED !!!!!!! And when I tried to call TMobile from inside the store of course the system was done and the AI man could not pull up my account ! Go to T Mobile at Stonecrest. Beware !
Jan 20th, 2024