U-Haul Moving & Storage at Eagles Landing

Be careful they claim more gas in truck than whats really there.
Mar 27th, 2024

70692044 I want to commend Jacob on a well managed facility. The moment I walked in, I was greeted and waited on in a timely manner. I want to definitely thank Tyler foe all his assistance. The Gentlemen was well knowledgeable and helpful with me. He was able to answer all my questions that we had and definitely made.us more comfortable about doing the move we had to do. Thanks Jacob and Tyler for making our experience great!! We will definitely return again.
Mar 9th, 2024

I tried to call for this concern but left on hold for 20 minutesThe truck I had was in decent shape but brakes could have been checked. Next , U-Haul many people in different situations are moving. You all explained we could drop off late night and said it would be easy check out on app. However, the app does not reflect how to drop off the keys properly. On the website, it shows an orange box that clearly says to leave the keys there. However, on site it is a however, the app does not reflect how to drop off the items. On the website, it shows a orange box that clearly says to leave the keys there. However, on site it is a totally different situation. I am a single woman outside in the rain, trying to return this truck with no clear signage of where to drop off the keys. Not one sign that says LEAVE KEYS HERE . I was outside for about 30 minutes of my life that I will never see again when if U-Haul cared about their customers, they would make sure that they have clear Posted signs of how and where to drop off the truck. I am very disappointed. I spent too much money to have to waste so much of my life to simply find a key drop box. This needs to be reviewed by upper management, and hopefully corporate will respond to this manner. Im very unhappy, and very dissatisfied with the service that I received from U-Haul and the ending of my trip.
Mar 8th, 2024

Mar 7th, 2024

When I arrived, I stood outside for 5 minutes in the cold after the posted open time (7AM). I was waiting for them to open the door. They saw me, but continued to count money for the register. When I knocked, they signaled for me to wait a minute. When I was let inside, there was no greeting, they just continued to count money. They drafted a contract, explained very little of how the process worked, had me sign a few things and handed me the keys. They also gave me a vehicle with 7 miles to empty on the gas and told me to go to the gas station down the road. Once fueled, I couldnt get turned around so I had to go down the road a bit and use extra miles which I was ultimately charged $12 for. I was charged for their failure to fuel the vehicle. I checked my contract and saw my drop off date was March 1st, no one ever told me a specific time my vehicle needed to be dropped off. I dropped it off at the end of the day on March 1st. Then I was told I was late and was charged for an additional day. So because of the lack of communication and lack of attention to detail on U-Hauls behalf, I was charged an additional $99. This is not right, Im currently waiting 3 business days to hear if the charges will be taken off. The Stockbridge, GA location needs training.
Mar 4th, 2024