Kroger

Today at 745 ish ---Took 5 calls and 11 minutes per my call log to speak to a person. Pressed 0, 1, 2, 3....phone rang rang rang!! 5th attemp 0 agaun then customer service answered. So unprofessional- sure customer service heard phone after many attempts after pressing 0. Corp are you aware of a phone issue? Needs to be improved asap especially to reach pharmacy--. 138 SE do better! We deserve better. Also Deli staffer --Tony needs to trained in communications for better professional and courteous people skills. He appears to dislike his job...then go else where. Asked him a question abt price of an item that didnt match the sign, and that day he apoeared he didn't want to be bothered and just stared at me behind his face mask. I was the only customer in the area so he wasn't attending to several people at once. Time 130-2pm on ther recent holiday Saturday. Informed Mgr Anthony on duty...not sure if it was worth my time. He too seemed unconcerned or not surprised by Tony's behavior. As a Super senior whose shopped here for 24 years...worst service ever! Staff used to be more caring and polite.
Apr 7th, 2024

Apr 6th, 2024

Management is horrible. Shaylene (the white front end manager) has a nasty attitude. My 16 year old was employed for one month. He caught caught Covid and the flu right after. Had a doctor's excuse for both. He called back into work and was told he was terminated for missing too many days. Then whatever her name is hung up in his face. I called back,she definitely didn't hang up on me but stated she couldn't talk about it. I know GA is an at will state but why would you want an employee to report to work with an illness that can make both customers and employees sick. This Kroger does not care about it's employees or customers! Thats why they'll forever be short staffed. She was working the register when i came to turn in his things and the line was still down the aisle. Reported this whole situation.
Apr 4th, 2024

Was crowded as usual., but got in quickly and out quickly.
Mar 27th, 2024

I experienced the most unprofessional version of management ever. Sale price which was visibly displayed was not honored and between two managers they conversed but refused to make it right. to make it right. to make it right right ttmake it right. refused to make it right.They decided to just take the sale price tag down.
Mar 6th, 2024