Johnson Automotive

Feb 20th, 2024

The truck had air in the cooling system and had overheated. Brought truck in to have coolent drained and refilled with correct portions of antifreeze. Do not trust thses mechanics. Turned into a 2 week hassle. Told antifreeze had jelled. Told pump and other parts needed changed. [Water pump, thermostat are newly installed by owner] Asked to retain parts for inspection. Later, told the truck had a blown head gasket. Told mechanics to ready truck for pickup. On the drive home truck made only one mile before it overheated. Managed to park vehicle. Serviced with 2 gallons of water to get the truck home. To me, this appears as if they never serviced my vehicle or incorrectly serviced it. Do not trust these mechanics.
Jan 21st, 2024

Dec 7th, 2023

Always great customer service, quick turnaround and quality work.
Dec 6th, 2023

Owner: Chris Johnson. Have been repeat customers. Love supporting local. Dropped vehicle off for a scheduled appointment on 12/22/23 at 8:00 am to have two rear tires replaced on my vehicle. I received a call at 9:33 am that same day to verify what work they were doing to the vehicle. I called back at 12:56 pm to check on the work. No answer. No call back. I never received a call to notify me that the work had been done. I called again just a few minutes before they were closed at 4:28 pm. No answer. I called and left numerous voicemails with both options and did not receive any calls back. I called every day throughout the holidays to try to get our vehicle back. When I went by the shop the work was completed and our vehicle was left unlocked for 96 hours out in front of your shop. Today is 12/26/23. I called 10:29 am to verify that you were open and a woman answered and stated that you were. When we came to ask why you had our vehicle for 4 days just to install 2 tires you said that it wasnt your fault, and the phones were down. Thats a lie. (See above mentioned phone call from 10:29 am with working phone). You provided no sympathy for the situation and to be honest you were rude. Not to mention that you kept possession of our vehicle through the Christmas holidays, said it wasnt your fault, and then charged us full price for the tire installation. *note for the mechanics- you guys are awesome and the man you work for doesnt deserve you. Go find a less toxic work environment.
Dec 30th, 2023