Pizza Hut

My strongly agree was from several factors. My order was exact, hot, and delicious. I placed the curbside pickup order online, called when I got there and they brought it out within 2 minutes. The young man who carried my order out was smiling and most polite. He recalled my order to me and in which boxes when putting in my truck without having to look again at the receipt or inside the 3 boxes. Overall exceptional service.
Nov 17th, 2021

We love our little Pizza Hut in Soperton, GA. The emoyees are so nice and go beyond satisfying us!!
Sep 18th, 2021

Mine was a call in order The man that took my order was knowledgeable of their menu the prices everything I asked he readily answered! Great pizza and good service!
Sep 10th, 2021

UPDATE: The manager(the gentleman who answered my phone call) contacted me to apologize and offered me a refund or remake of the pizzas. I declined both although the lack of customer service did happen on his watch. Pizza ordered online for carryout (20% tip because I know that everyone is understaffed and I appreciate those who show up to work). Notification that pizza was ready came through at 6:35 (5 minutes early...time given for ready was 6:40). I was in front of the door and could see 2 people working until one went to the back. The other at the cash register was busy but answered my first phone call. When he said they had just gotten a big order (there was 1 customer in the store), I asked him if he could see my truck at the door. I accepted that it would be a few minutes. 12 minutes later, I called again and he put the phone on the counter but said nothing. By this time, the other employee had come back into view and started making boxes. 20 minutes after the pizzas were ready, I heard her ask where the pizzas on the counter (not the hotbox) went, and he told her that they went to the truck outside. She immediately brought them to the truck. .. again 20 minutes after I got the notification that the pizzas were ready. 20% tip means nothing, anymore, I guess. Also, the pizzas are not even completely done.
Jan 17th, 2022

Tonight (12/19/2021) I called an order in at 7:10pm. When they answered, the girl said Please hold! and slammed the phone down. You could hear all that was going on in the store. I was on held for 3+ minutes. When the girl was ready to take my order she kept interrupting me, talking to others as she was taking my order, and laughing before getting the order. She didnt repeat it back but kept adding chicken wings, and bbq, but that was not what I had ordered. That I could handle but none the less, rude. I wait 30 minutes before going to the store before work and getting my Family Size Chicken Alfredo Pasta & breadsticks, simple right? I go in to get my order and the girl starts yelling at one of the other employees saying Oh my god! Bruh you dont read! It says FAMILY. You need two! She shoves the ticket at him and then laughs. The only employee worth their salt at that establishment, Bobby Mincey apologized and offered to refund my money or make the other one. I asked him to refund my money, that I dont have time to wait again. He was very professional and polite while the other workers did not seem to care. I have tried multiple times to give this particular Pizza Hut a chance because Im not a hard person to please. I order simple things BUT this place just does not care about what their customers think anymore. The staff just actscrude and they act like they dont want to be there or work. Im just done going there and spending money. Im sure majority of Soperton, GA feels the same.
Dec 18th, 2021