Tool & Truck Rental Center at The Home Depot

Nov 23rd, 2023

Went to Home Depot tool rental in Snellville yesterday to rent electric floor scraper to remove some glue down wood flooring. Place was super busy but Mr. Walter addressed me and said Ill be with you shortly. We walked to where the floor scrapers were and they were all reserved for pick up. Mr. Walter said there should be another one over here and began looking around. Sure enough we found it in another bay. Someone put it in the wrong place. Because Mr. Walter knew there was another one it made it possible for me to get what I needed. He simply could have said sorry sir theyre all rented out. I appreciate his attention to detail and customer service. I took the floor scraper back this morning and Mr. Walter was there again! He greeted me again and we checked the machine back in. It was very refreshing to encounter someone who was very personable and great at their job! Keep up the great attitude and great work Mr. Walter, you are the reason I will continue to use the tool rental department at my local Snellville Home Depot!
Nov 2nd, 2023

Horrible customer service
Sep 8th, 2023

Trying to call home depot in Snellville concerning tool rentals. I've called 6 times. All.6 times that dept has disconnected the call without even wondering why I'm calling.
Jun 13th, 2023

Dropped a Ryobi fan off to be fixed under warranty. First was told that the employee couldnt log into the computer system to get me set up to start the repair process. Told me to come back later that day when a manger was there. So, I did just that. Leaving my fan there. No manager and still the employee couldnt log in. We did this dance four or five timessending me out the door and to come back later. Fast forward three months later (after making several phone calls to the store and being told one thing or another), got a call stating that my fan would be trashed if we didnt come pick it up. Absolute worst communication. Fan still not working. Almost as if they didnt want to waste time with my little fan.
Dec 13th, 2022