Pleasant Paws "Inn the Dog House"

Meaghan Maddox _{on Google}

Mar 3rd, 2024

We love it so far! My 5 month old puppy has been going for a few weeks and its been great. She comes home worn out from playing & shes always excited to go back!

Ren _{on Google}

Feb 1st, 2024

Astro really enjoyed his first daycare experience. I could tell he was happy and we were thrilled with how relaxed he was after a full day of play. At 8 months, his energy is boundless. Sarah called to let me know how Astro was adjusting to a new environment and I even got a report card at the end of the day. Thank you for taking such good care of my our fur baby.

ClosetDweeb _{on Google}

Nov 9th, 2023

Stormi loves it here. Great prices. Great service.

Mia Burrell _{on Google}

Nov 17th, 2023

It truly saddens me that an owner would reply with a bold LIE and add her employee K in agreement. It is just despicable. To add writing a lie about your customer and her experience on top of being disrespectful and mistreating me speaks volumes and just proves true that you need to be properly trained and not have any further interaction with the public. I pray your elders read this and do something about your behavior. It is repulsive to read the lies you wrote about todays interaction. Again you dont have any business integrity. In addition I pray that employee K. does not feel obligated to uphold your lies because she needs her job. You need truth spoken to you so that you somehow self reflect and become better. You will never grow as a professional if you continue to LIE to yourself and others excuse your behavior. Do better. Be better for your familys sake, hard work and dedication. You owe it to them and everyone that walks through your doors 1 or 9 times. It makes no difference the number of times he has been there. We were still paying customers. To even point that out reflects your immaturity. They say you dont really know someone until they open their mouth and in this case a Lie will never prosper.
This is My original statement below:
My Pug was scheduled in advance to stay for 5 days through the Thanksgiving holiday weekend. Upon arrival, I informed (helpful employee K.) that my dogs food was being shipped and on the truck so I would be bringing it back later (same day). The woman who only identified herself as the owner (whom Ive never met prior) persisted to ask me questions about how much food he should get. I repeatedly said I can talk more about his food when I return with it. I had my 2 year old grandson with me and simply wanted to drop off my dog timely and get back to meet the delivery. She ignored my wish to talk about his food upon my return. Instead she continued to ask the questions before she would take my dog to the back and I answered them. She then stood there and made me wait while she looked over all the notes again until finally saying; thats all I need. She then decided to accept my dog. I didnt say anything. She was very passive aggressive and it was very clear to me that she was HOSTILE. I went outside and expressed the disrespect I experienced to the kind employee K.
Thats when the ownerapproached (with my dog still with her )and said what disrespect? Because she was extremely Hostile I said I am not talking to you. I am talking to employee K. I wish to express my experience with your employee so that perhaps she can explain it better. She said I am the OWNER and you can take your dog and we will not be servicing him in the future. I asked for my dogs bag and went to take my dog and grandson to the car to ensure they were secured and safe. I then went back in to request my $50 booking refund.
This experience was horrid. This woman has no customer service or respect for her patrons. Her dismissive regard for her customers is atrocious. I met elders who were the owners since my dog began boarding and I believe they would have never allowed a Customer to be treated this way. If the next generation of owners are more concerned with flexing ownership instead of being customer oriented and caring about the customer and their needs, then I say this is not the place to spend your money and continue to invest in a business that sees no wrong in the Ill-treatment of its customers.
A real owner of an establishment would be open to hear constructive criticism and make attempts to seek clarity and improvement from its loyal customers.
Just because you are perhaps born into a family business, does not mean you have the class, demeanor or servitude mindset to run that business. Perhaps this woman should not be in the lobby receiving customers at all until she is properly trained on Customer service etiquette. I will never beg to spend my money with any establishment that is hostile to me and mistreats me. Never. And neither should you. Respectfully.