Revolution Rental Management - Atlanta

Shekena Gates _{on Google}

Apr 11th, 2024

Can someone please tell me if this company a scam I paid money to move into a property only to be told that the very next day that two other people had already paid down on it before me mind you before I even paid my money I was on the phone with Andrea Villalobos
Leasing Manager
Revolution Rental Management
And she told me that the property was still available so I went right into the walmart to pay my move in funds email her my recipes she tell me that she had received my payment and that I was good to move in on the 1st so as I said earlier the next day she tells me that the property was no longer available and that I should receive my money back in 3 day a still no refund yet can someone please help me

Sherri Smith _{on Google}

Mar 24th, 2024

This rental company is the worst I have ever dealt with. They billed me for super high water bills amounting to over $1000 for a water leak that was not my responsibility. Since I didn't pay it, they added $100 late fees and deducted the payment from my rent payment that makes it look like I didn't pay rent and are now evicting me! I found out that they got a credit from the water company and never credited me for it! I have continuously asked for the credit to be applied to my account and they keep saying "it's under review". Please stay away from this rental management company! They have allowed utilities to be cut off, send utility bills late requiring the tenant to pay bills back to back! Look through their reviews and look at all the complaints about utilities! BEWARE REVOLUTION RENTAL MANAGEMENT COMPANY!!!

melissa wright _{on Google}

Mar 1st, 2024

Dont know why they get such a bad rep! My communication with revolution has been amazing. Theyve answered all the questions that I have had. They are always on top of stuff and fix whatever i request them to fix! I have renewed my lease for another year. They also barley increased my rent when it came around for my renewal. I love my home!

Tiana Morris _{on Google}

Feb 15th, 2024

DO NOT, I repeat DO NOT use Revolution Rental Management (RRM) to manage your property.You cant reach anyone by phone and if you request a call you get an email stating they attempted to call you. Answers to any questions are to review your Property Management Agreement or copied from the website. PLEASE thoroughly check your statements because if I did not say anything I would not have been reimbursed the management fee I was charged numerous times even though the property was vacant.
I signed the agreement on 07Sep and 1st asked my options for cancelling on 02Oct due to not being able to speak with anyone in CS, receiving invoices with no details, having to have the utilities transferred into RRMs name just so they could charge me the deposit amount (I am supposed to get that back) and bill me (with no evidence of the actual bill amount). I decided to stay after speaking with Zach but in the time they were managing my property there were only 2 viewings the first few days it was listed. Prospective tenants are sent to the property on their own, its very impersonal and a key to my property was not returned to the lockbox.I emailed 02Nov to cancel after receiving a $36 Owners Benefit Fee it seemed I was paying to go back and forth in emails with CS and I was offered a phone call to discuss. TOO LATE. On 03Nov I was told I needed to submit a form to start the process and promptly completed that. 06Nov, I was informed management could not be terminated unless I pay my bills in full. I was aware of the $500 cancelation fee but refused to pay the Document Retention Fee (typically $300 for most properties), the $99 mgmt fee, the $36 Owners Benefit Fee, and the utility deposit RRM was charged. 12Nov I received an email from the Chairman, President, & CEO Todd that the $99 mgmt fee was credited back and he also replied to a separate email thread and advised I would not be charged the document retention fee since I was on the gold plan.15Nov, I received a call asking how things were going and if there was anything they could do. When I requested an update on my cancellation the lady said Oh youre cancelling let me look into that and call you back. I emailed CS and she replied I could start the process by completing the form. So they send emails not knowing the status of your account and make calls asking what they can do without first looking into your account. After reaching out to Zach, I was told on 20Nov that I still owed money (the utility deposit and Owners Benefit). I paid it so that they would release my property; they still had it listed for rent and would not remove their signage or lockbox.12/15 update - Listing was removed 11/30. Travis advised the CEO looked at the account & there was a $15 insurance fee which they were not concerned about. 12/8 I received an email that they would be sending me to collections; the amount included a mgmt fee, 2 insurance fees (from 11/27 and 12/2), & utilities (bill was emailed on 12/7). I went back & forth with CS then asked her not to email me anymore b/c she is no help and received an email from the CEO telling me the insurance fees were valid even though they were added to my policy 10/30 because they didnt receive the required form and to just pay & not be so difficult. I replied including how the utility admin confirmed they owed me $150 but didnt hear anything back until I got an email that they mailed me a demand letter for $45 (the mgmt fee was removed and I paid the utilities but $15 was added b/c they mailed the demand letter). I paid so I was not sent to collections but reported them to the BBB.17Feb Update: Spoke with the CEO mid-late Dec and he agreed I shouldn't have been charged. I received the $45 refund on 28Dec I am still waiting on my utility deposit reimbursement which RRM stated the company sent to them 08Jan. In reply to their repsonse: I got the emails & am not taking $ to remove the review