Walgreens Pharmacy

I recently encountered a deeply frustrating issue at this pharmacy that deserves attention. When I went to pick up my prescribed migraine medication, which is a 12-pill pack and always covered by my insurance, I was given only 11 pills. I was initially misinformed that my insurance only covered 11 pills. However, upon insisting they double-check, it was confirmed that I was indeed entitled to 12 pills. The pharmacist then stated they only had 11 in stock and I would need to return for the 12th pill. Complications arose when I returned weeks later for the missing pill. The pharmacy attempted to process the additional pill as part of my next month's medication, leading to a denial from my insurance for an 'early refill,' which was not my intention. I was simply trying to collect what was previously owed. Further complicating matters, I contacted my insurance company, which clarified that the pharmacy should have processed the transaction as a 12-pill claim from the start, allowing me to pick up the remaining pill later. The insurance company advised that the pharmacy needed to reverse the initial 11-pill claim and resubmit it correctly for 12 pills. However, when I relayed this solution to the pharmacist, Jeff, he stated it couldn't be done, effectively refusing to correct the error. This experience not only caused unnecessary inconvenience and wasted time but also prevented me from receiving my complete medication, directly impacting my health management. The lack of proper communication and procedure adherence within this pharmacy team is alarming and disappointing. Pharmacies must ensure accurate and complete medication distribution, especially for patients dealing with severe health issues like migraines. My hope is that this feedback prompts the necessary improvements in service and reliability for all future patients. Side note: The store manager was there, but also said he could not do anything and when asked about getting the number for the regional manager, I was told to call the 1-800 number. *I have all of this on recording. The pharmacist should be let go!
Apr 3rd, 2024

Mar 1st, 2024

Feb 18th, 2024

Staff is incompetent. Always delays even though they say meds will be filled and when they say theyll have them they dont know whats going on and cant help you. Ridiculous.
Dec 5th, 2023

Incredibly unprofessional and refused to fill my prescription once they found out I was from out of state. Stated they had the medicine when all of the sudden there were people in front of me who needed it
Oct 31st, 2023