Comfort Air Corporation

Office manager, Madison, is rude and condescending. My follow up appointment was scheduled from 10-1pm today and I got update at 1pm stating that my technician was going to be arriving at 1:34pm which is unprofessional (their excuse was that he was stuck in traffic which I understand) and I was not given an update or notice regarding this delay I had to call them to ask for one at 12:30pm since I hadnt heard from them. This office manager had the nerve to put words in my mouth and said that I was complaining, etc. because I was just voicing my disappointment that the timeframe that was given was not delivered. Alexis, the coordinator, is kind and very responsive so for what its worth at least they are responsive but the office manager needs to learn some manner on how she approaches a paying customer but perhaps its because this work order was through a homeowners warranty so its not a priority for them. Needless to say, just know that they dont keep their words and their office manager needs to be re-trained in customer service. I wont be surprised if I get a response that I was being unreasonable but dont put words in other peoples mouth and actually ask them those propping questions before accusing someone of lying. Id definitely will never recommend them lack of customer service.
Jun 27th, 2023

HVAC
Apr 7th, 2023

Great customer service. installed a new air conditioning unit in 2022, and the house has never felt better
Mar 31st, 2023

Knowledgable team, great customer service
Mar 28th, 2023

Service: Repair HVAC
Mar 2nd, 2023