Sarku Japan

I get here at 11:20 am, and they tell me they are not ready. Every other business located in the food court is always open & ready on time, other than this one. Do better!
May 27th, 2023

My wife and I asked that on the bento box, the meat go beside the rice and not on top of it as she was not feeling well. Pretty minor change, or so I thought. The manager came out and told us that they couldn't do it unless we paid $3 more. Totally bizarre. We said no thank you and just asked for a side of dumplings instead. The girl behind the counter glared at us for about 10 minutes, all while our dumplings were sitting out on the counter. We had no idea they were out, in fact the guy cooking the meat asked us and we let him know. It wasn't until I decided to ask the cashier who asked the girl behind the counter and she pretended that she had called it out. The cashier told her to give it to us... A very bizarre and unnecessary situation. We then decided to go to Thai Chicken where they easily satisfied our request.
Mar 2nd, 2023

My husband enjoys the food but the cook was extremely rude when he was the one in the wrong. He ordered no veggies and got a plate full of them. He told the cook it was wrong and showed it on the receipt when the cook asked for it but yet the cook still says We were wrong. Not worth coming back
Feb 20th, 2023

Nov 21st, 2022

Me and my daughter used to love eating here the one time a year we come to the mall and this time 5 of us ate there and it was terrible. No seasoning at all, soggy bland old tasting rice, didnt put teriyaki on any of our plate. It was all so very tasteless. Very disappointing
Nov 3rd, 2022