Verizon

People were very unhelpful and did nor get my issue resolved at all
Mar 16th, 2024

Mar 13th, 2024

Always fully staffed and very friendly
Feb 26th, 2024

Hi, I would be giving this review a 1 star but bc of the service that I eventually received from Carlos at this location HE deserves a 5 star review.I came into this location on 2/19 around 11am. A young lady was vacuuming the floor when I arrived. She asked me what I needed after a few minutes which was fine bc I noticed she was busy. I told her the problem with my phone. She never looked at my account and she never took my phone to inspect it. Instead she told me there was nothing she could do and I needed to call Asurion to make a claim.( black screen) When I had more questions her response was "Ma'am as I stated there's nothing I can do".Carlos heard our convo and asked to inspect my phone. He then noticed it was cracked and damaged. Carlos gave me the number to Asurion and talked me throught the online process. My phone will arrive next day delivery. I have 4 lines with Verizon but I was ready to take my business elsewhere today. This particular line is my business number, which is very important. Thank you Carlos for making me feel valued and like you wanted my business!
Feb 24th, 2024

This store has the worst customer service ever, associates walking around not engaging with customers. The team members dont have a clue about the products or how to fix problems for customers. Customers walking out because of their lack of knowledge and experience.
Feb 23rd, 2024