CARma Auto Care

I wasnt pleased with the conversation I had with one of the workers there. If Im not mistaken, his name was Adam. I called to get a quote and more information about a part. I told him what was going on and what I needed. He responded How do you know you need a new axle? with an attitude. At that point, I didnt want to speak with him anymore but I proceeded with the conversation. I told him I went to Audi and I have the paperwork to show for it. He responded why didnt you let Audi fix it? with the same attitude. Then he told me hell give me a call back and didnt answer any of my questions!
Mar 26th, 2023

Mar 24th, 2023

Professional and reliable Services: Brakes, Wheel alignment, Auto brake repair, Auto brake replacement, Auto engine tuning, Auto engine diagnostic
Mar 19th, 2023

I love this shop, its in such a convenient location & everyone there is warm and welcoming. Will be recommending to family & friends for any mechanic needs. Service: Oil change
Mar 12th, 2023

I have been taking my two cars to Carma Care for approximately two years, was happy with their service, and had posted a positive review. As a Christian, I rarely post negative reviews but given the severity, resulting danger to which I was exposed, and the attitude of the owner of Carma Care, I must post this review. I have no interest in lying, exaggerating, or talking negatively about someone. I waited three weeks to post this to ensure that everything in this review is factual vice emotional. My concern is that someone else may have a similar experience and lose a wheel, like I almost did. In April 2023, Carma Care performed a wheel rotation during which the mechanic only PUT THE LUG NUTS ON HAND TIGHT (which was later verified by two independent mechanics), that could have proved fatal, given that my front wheel almost came off on the interstate highway. I was 200 miles into a 1000 mile trip when the car started to make a loud noise and shuddered. I got off the interstate and noticed that two adjacent lug bolts on the left front wheel had sheared off. The nuts had not only come off, but THE LUG BOLTS HAD BROKEN OFF, so it was not a simple matter of installing new nuts. I nursed the car to a repair shop and by the time I got there I was down to one lug on the front wheel, which was tilting badly, and I was missing several lugs on other wheels. Imagine what would have happened if the front wheel had come off in heavy traffic on an interstate highway at 70 MPH. While I was waiting for service, I emailed Carma to inform them of the situation. I stated that Carma had recently either done a brake job or a wheel rotation on the car. I could not remember which. I said that I would continue to do business with Carma if they would inform the mechanic, so that the same thing would not happen to someone else. I did not ask for anything else. The response from the owner, Moira, was that Carma had not done a brake job, and the lug nuts would have come off sooner if they were loose. Moira would not acknowledge that Carma had performed a wheel rotation. When I was able to access my records, I emailed Moira back and confirmed that Carma had performed a wheel rotation on April 7 and told her that the car only gets used for trips and had therefore sat in the garage since the wheel rotation had been performed. (I am the only driver on both cars. No one snuck into my garage and loosened the lug nuts.) I reiterated that I would continue to have Carma service my two cars if she would simply inform the mechanic of his error. I asked for nothing else. Moira never responded to this email. I followed up with a phone call to Adam at the front desk at Carma and told him that we are all human and make mistakes, but because of Moira’s attitude, I would be posting a review. I still have not heard from Moira. I have not asked for reimbursement, admission of guilt, satisfaction of warranty of their work, etc. I simply wanted to make sure that the mechanic did not make the same mistake on someone else’s car. Clearly, Carma does not stand behind their work, which is surprising, given the following response of Moira to a positive review by Colin on July 18, 2022: That's what LIFETIME warranty on labor is all about. Apparently, there is no warranty on a simple wheel rotation. I lost significant time on my trip, and two mechanics told me that my front wheel needs to be replaced because the stress caused the lug holes to elongate. Once I replace the wheel, my total outlay will be well over $1000. Moira has decided that it is more important to lose years of guaranteed future business on my two cars than to simply tell me that she educated the mechanic, which is all that I asked for.
Jul 1st, 2023