Staples Business Advantage

Staples - Ipostal Service 945 North Point Drive Alpharetta 30022 location Subject: Serious Complaint Regarding Manager's Unprofessional Behavior of (JOSH G) Public, I am writing to bring to your immediate attention a distressing incident involving Josh G, the manager at Ipostal located at 945 North Point Drive, Alpharetta, GA 30022. I feel compelled to express my deep dissatisfaction and concern regarding his repeated acts of rudeness and unprofessional conduct towards me as a customer. Today, during my visit to the store, I approached Josh G to inquire about the whereabouts of a package. To my surprise and dismay, he responded with blatant disregard for my concerns, stating that I should find another postal service. It became evident that his negative attitude towards me stemmed from a previous interaction where I mentioned my intention to report his behavior to corporate. In response, he callously remarked, "What are you going to do, write a bad Google review?" when I declined his suggestion and reiterated my intention to contact corporate. This remark clearly indicates that he believes there will be no consequences for his actions. I was deeply upset by this incident, which caused me to feel belittled and demeaned. Josh G's behavior was not only unprofessional but also constituted a form of emotional harassment, as he maintained an intimidating stance throughout the interaction. Despite being a paying customer, I was met with constant yelling and a complete disregard for basic customer service norms. Fellow customers and employees expressed their concern for my well-being, as the incident unfolded in front of them. I strongly believe that this incident demands immediate action. I request a thorough investigation into Josh G's conduct, as well as measures to address the issues and ensure a respectful and professional environment for all customers. It is my expectation that your company takes this matter seriously, as no customer should be subjected to such mistreatment. I would like to bring to your attention that I have taken the decision to share my experience by posting a detailed account of this incident on various review platforms, including Google. Furthermore, I will be forwarding a copy of this letter directly to corporate to ensure that my concerns are adequately addressed. It is my hope that by doing so, I can raise awareness about the negative experiences I have endured and inspire meaningful change within your organization. I urge you to promptly address this matter and provide me with a thorough and satisfactory resolution. As a loyal customer of Ipostal, I had hoped for a positive and reliable experience, but the repeated mistreatment by Josh G has shattered my trust and confidence in the company. I trust that you will take the necessary steps to rectify this situation and prevent any further occurrences. Thank you for your immediate attention to this matter. I look forward to a swift resolution and an assurance that corrective action will be taken to prevent similar incidents in the future. Yours sincerely,
Jun 29th, 2023

Cartersville Ga dies not stand by Staples Mission statement.....really needs to be looked into......GM Adrian Bland has to ask has his employees how to perform task ge should no. Bringing in a manager from other store to teach him per Lauren Manager.....Mr. Bland should be lowered in his position and in pay until he completes "all training" at least that's what he tells new employees who come to Staples under false advertising of jobs salary and benefits......why do you think j turnover is as great as it is. The employees can run stock inventory help customers open and closed store without any help from Adrian Bland......great employees self taught with help from the few great employees left......Cartersville store #0513 needs to be looked into asap or there will be no store.....employees are fed up being used. THIS IS NOT A LEARNING WHILE YOU WORK STORE.
Jul 12th, 2022

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Dec 21st, 2017