Metro by T-Mobile

Read the negative reviews, I agree with them all. I'd rather die than do business here.
Apr 3rd, 2024

Terrible
Apr 3rd, 2024

i went to metro pcs today worker give me a100 percent service this store is excellent they help me with the service and i went happy steping out of the store
Feb 28th, 2024

Feb 27th, 2024

Do NOT go to this store!!! What a horrible experience I've had with MetroPCS I'm trying to calm down before I write this review because I am so upset they have wasted so much of my time and my money and I still don't have an active working phone. It started by false advertisement apparently on their website they say that you can pick a free phone if you switch over to them and you can start for $40 a month plan so the total amount due is $40 upon paying this it said please call the 800 number I was on the 800 number for 1 hour at least trying to figure out why my transaction would not go through and they kept trying to blame it on my card which was absolutely not correct. Their final response was I needed to go into a store upon going into the store they tell me well they don't have that special there they're not a corporate store any longer they are franchise and I guess they don't have to honor anything on the website for MetroPCS is what I was told so it was going to be $65 for the first month's service Plus activation etc all these other fees because I was desperate I went ahead and picked out a phone he told me it was ported over everything was okay that I would be able to receive calls and text messages. Of course this was not true my phone did not work and it's still not working and I'm sitting here with no phone that I desperately need so I've called the 800 number probably 10 times and they are complete idiots on the phone and I can't get through to anybody that will help me finally I reached somebody and they told me to open the SIM card compartment of course he did not leave the tool that opens the SIM in my phone box so I proceeded to use an earring to open it and realize there's no SIM card in there so the guy in the store did not even put a SIM card in my phone!!!!!! Not only that there was no charger in the phone box I've never purchased a phone before that does not come with a charger so he offered to give me a free wall adapter I looked at my receipt just now and saw that there was a charge for $30 for that adapter. All I can say is this do not go with MetroPCS I should have stayed with boost Mobile I was trying to find a cheaper alternative I spent every penny I had on this phone that won't work I am so frustrated I just want everyone to know do not go to MetroPCS if you have to don't go to this location they are horrible!!! Again should have read the reviews before going here. They are all terrible. This store should be shut down for false advertising and theft and the worse customer service ever. The owner is obviously not active in day to day operations of the store. Add on.... In defense of the associate who helped me, he said that it was an E sim card which I never heard of however wish he would have told me that day before. He reported phone and it worked immediately. The adapter charge on receipt not explained and overall the whole experience with Metro PCs was extremely bad !
Feb 3rd, 2024