Paul Mitchell The School Esani

Stephanie Polhamus _{on Google}

Mar 31st, 2024

Ive been to Paul Mitchell schools for cuts probably 6 times before. The previous cut I had done in Jessup, MD was the best cut Ive ever had! So I thought Id try out the school in Roswell. Unfortunately, the instructor Bradley, (I think his name was) who helped out this sweet student had no idea what he was doing. He butchered my hair and didnt listen to what I asked for nor did he pay any mind to the very detailed video I showed him. Please look at the pictures of what I asked for (red head screenshots) and then the absolute massacre of a haircut the instructor told the student to do. Somehow I ended up with a rats tail. I paid for the cut because I was afraid of hurting the students feelings. I asked for a refund later when I felt brave enough to tell them how much I hated the hair cut but they didnt refund me. It was NOT the students fault! it was 100% the instructor who had no idea what I was asking for, didnt know how to cut curly hair and did not watch the video that I showed him which explicitly showed how to cut my hair. I had to fix my hair myself and cried while doing it.
***UPDATE*** Rae who must be some type of manager called me and wants to do everything she can to make it up to me. Shes kind and down-to-eartha huge asset to that school. Thanks for trying to make my situation more manageable and treating your customers with care and concern!

Olen Brock _{on Google}

Mar 30th, 2024

Kylie did a fantastic job with my hair. Cut color and style.

Monique Perry _{on Google}

Mar 25th, 2024

It is like the Disneyland of hair:
Top quality professionalism, service and products with a feel-good experience!! The students and staff ROCK!

Mimi Forte _{on Google}

Mar 18th, 2024

Leah was Awesome. She took her time me & fixed my haircut. It also great to help the students get there practice in. And it's great pricing too...