Coosa Valley Credit Union

Customer service is awful, and they look for any way possible to charge you a fee. This company shows no mercy, they will charge you a fee until they take every penny. They will move money out of your savings account without permission then charge you a fee for what theyve done. I dont see how this bank has so many good reviews, theyve been awful to us. I will never recommend this bank to anyone, and I will be switching banks. Theyre terrible money hungry rude people.
May 28th, 2023

Great customer service! Genuinely felt like I was important and not just another faceless customer.
May 27th, 2023

Best experience I've ever had. Have been bitten by banks in the past. First money establishment I've trusted in years. These people really care about their customers. And that's hard to find.
May 23rd, 2023

The loan officer was the best! It was fast and easy to finish my car loan. Really making me think about adding a checking account. You cant go wrong.
May 22nd, 2023

Been with this bank for almost 10 years and have has several accounts with them. I just have to point out how customer service has declined in the past couple years. Ive completely stopped going to the Dean street location because they are so rude and seem miserable to be there. The last hope I had withered away when I went to the main branch and not any additional assistance was even thought about being offered no let me see what we can do. Also, I can never ever get any manager on the phone or to call me back. When Ive worked with one person and they have their way or process & then you go to someone else and they say no we dont do it that way and they get frustrated. Its just unpleasant. I feel like they had a change in management or policies were changed because its so different from the last couple years in a big way. So after today its a wrap. Very unpleasant experiences lately and lack of help. Im def moving completely over to my other banks moving forward.
May 22nd, 2023