Nathan Brain - State Farm Insurance Agent

Oct 7th, 2023

Jun 7th, 2021

Always helpful, great customer service!
Apr 21st, 2020

Great service above and beyond
Feb 2nd, 2020

First of all I would like to say that the accident forgiveness is very misleading to say the least. Im not speaking from my own experience with this office but Im going to speak up for my girlfriend because she wont say anything about it but Im gonna lay it all out on the table. My GF has been with State Farm for over 30 yrs without a single claim or speeding ticket and when her car rolled out of the yard into a tree her insurance went up 98% yes 98% thats insane!!! Not to mention the accident forgiveness was no good because what they dont tell you is if you change vehicles and start a new policy because the vehicle is new your time starts over so therefor the accident forgiveness is void!! WHAT?? Yes you heard me right! 30 yrs with State Farm and no help from this office what so ever. Secondly, she got a call today saying that her policy was about to expire due to non payment when the payment was made weeks ago but was applied to the wrong policy that isnt even hers. She was told that the policy was going to expire because it would take a few days to fix the mistake made by Nathan Brains office!! WHAT??? Then asked if she would like to go ahead and pay the premium anyways!! WHAT??!! This has been the worst experience for my GF ever with an insurance issue so due to all of this she is leaving State Farm. I do not recommend this agent at all. Im actually with State Farm with a different agent and even theyve said thats terrible customer service and that Nathan clearly doesnt care about his clients the way he should! Very unprofessional in every aspect especially with the accident forgiveness.
Mar 28th, 2019