Roscoe General Store

Been my go to my entire life. Always helpful and have everything you need.
Dec 13th, 2022

I love coming to this store because my aunt works here and she is very kind helpful and sweet
Aug 30th, 2022

I think Ali is freaking useless. Worst convenience store clerk I've ever seen. While in the store, I've watched him ignore the phone, and let it ring and ring and ring. On another day I drove by and he was outside cleaning his blue car, leaving the phone and shop unattended. Ali's terrible service ruins the place. One star until they get rid of him.
Aug 6th, 2022

One of my stops on my rides...great service and atmosphere....
Feb 12th, 2021

The store does have three nice employees (Ashley, Peggy and Sonny), but there is one who is rude and unhelpful (I don't know his name, but he is the only other Indian guy there other than Sonny). Regretfully, this guy is there more than anyone, which ruins the whole atmosphere of the place. I have to repeat myself 3 or 4 times every time I talk to him, and then he complains "I don't understand your slang" as if it is my fault that he doesn't understand English. When we call to order a pizza for our workers, he takes twice as long as other employees to get it ready. He also turns off the oven, even during lunch on a Saturday, adding to the wait time (for the oven to warm up). This happens so often that recently, before ordering, I asked "Hi, is the oven on?" He said "I don't understand what you are saying"...I repeated each word slowly again...he replied "I don't know what you are saying". Four times I asked and 4 times he said "I don't know what you are saying." Finally, I walked over to the oven, pointed at it and said "Is the oven on?" Unbelievably, he said "I told you the oven is off!", which he actually never said. It's just ridiculous....people where there in the store, and they all laughed at him. Also, the gas pumps at this place are broken more often than any other gas station I've ever used. One is extremely slow as well...I estimate it pumps at around 1 gallon per minute, so a 30 gallon fill up can take a half an hour! I have literally sat there and waited 35 minutes to fill my tank! I've reported this to this guy many times over the last year, and every time he smirks and says "we are getting it fixed" but nothing changes. I've heard others complain about this employee too. I think the owner of Roscoe General Store really needs to hire someone else, as this person is costing the business money through lost customers. We have started going to Crossroads Convenience store instead, even though it is twice as far. Ricky over there is super nice.
Jun 11th, 2022