Gerber Collision & Glass

The whole Staff is great at their job. God bless you and yours. Gk
Feb 25th, 2024

Dec 28th, 2023

Staff was great!
Dec 8th, 2023

Gerber Collision Address: 1285 Citizens Pkwy, Morrow, GA 30260 I never write reviews but today I have to! Lets start with the good. The woman who runs front desk is exceptional. That concludes the good!.. Now the bad! 1.Original preliminary estimate $3500 then during repair went to 9k then 11k to finally 14k!!!!!!!!!!! 2. The turn around was 22 days and then told one more week please because we forgot to order a part . 3. Now i pick up my car and the clearly the repairs was not done properly. See attachments: Now by the manager Nicole, Im told bring it back next week I need to contact the insurance for more money for more parts! 4. As I am driving the car loses power since they neglected to secure the battery cable onto the battery! 5.A week later I drop car off again, only to pick it up with issues still not addressed. One manager says drop it off Wednesday and as a courtesy Ill spot paint the back where its a scratch. 6. This morning he says Nicole said we are no longer going to do it! In conclusion unprofessional, poor repair service, turn around is too long and inflated payouts . I wish I would have chosen a different location: A month later and car still has visible signs of repair!
Mar 11th, 2024

The staff working in the front office were awesome. I treated them like human beings who were overworked, and it was noticable. I was able to joke with them, and i was very easygoing. A lot of the time people who take their vehicle to a collision shop are having a stressful crisis and trying to figure out the next step and how long it would take before they even drop off the vehicle. I am very fortunate that i was in a position where i had another vehicle to get back and forth to work. I left the staff alone, and im sure glad i did! They were meticulous and even swapped body panels that i couldn't see any damage to. I was very happy to interact woth the staff, if i can make one suggestion to customers in the future using Gerver collision, please remember the staff are humans too and even though you maybe having a terrible day, don't take it out on them. The collision work is top notch!
Feb 6th, 2024