Bank of America (with Drive-thru ATM)

Very disappointed with the service we received. We made an appointment to discuss an important business matter. We arrived for the appointment and sat with someone who took limited information from us and then at the end of the lengthy meeting he told us the person who needed to be there wasn't there so we couldn't proceed any further. He then promised that we would get a phone call from that individual by the end of the day. We never received that phone call. We have called the bank back and the man that we met with directly and nobody has ever returned our phone call. It has been weeks.
Apr 6th, 2024

The bank manager and teller I spoke with are both very unprofessional and told many lies regarding my account. They even mentioned they couldn't contact corporate even though they can. They told me personally information regarding my account before I even provided them with my identity. I high recommend NOT going to this branch location. They obviously do not follow their corporate rules. I called to try and speak with the bank manager and was put on hold for over 20 minutes before someone picked up the phone and hung up. I tried calling back and the same thing happened twice.
Feb 23rd, 2024

Feb 10th, 2024

Today I went to my local Bank of America branch to make a wire transfer. I have been with this bank since I was 16 and as the years passed (45+), they merged with other banks to finally become Bank of America. I wanted to do the wire transfer to make my last mortgage payment. I asked if I needed a teller or an officer and was informed that I needed to wait for the officer and the wait would be 30-40 minutes as there were three people ahead of me. As I waited, the other people slowly got up and left after a wait of over 1 hour came and went. I was informed at one point that I could use my phone to do the wire transfer, but that they could only walk me through using my phone for this service. As I didn't want to chance using their internet, I asked how much longer the wait would be and they said they didn't know. I finally ended up with a cashier's check and a very disappointing visit on what should have been a great day for me.
Jan 10th, 2024

Made an appointment 4 days ago to set up a small business account. Don't know why I set up an appointment, because no one could meet with me and I was asked to reschedule for the next day. If the next day worked for me, that's when I would have made the appointment. Truly the worse customer service ever. Should have read the reviews prior to scheduling. On the upside, it was a nice drive through McDonough to get there. Never again!
Jan 7th, 2024