Service King Collision McDonough (Now Crash Champions)

Mar 26th, 2024

Kudos to Jenni shes a great CSR very detailed and concerned about your situation.
Mar 16th, 2024

Customer service was excellent, staff was always in communication with updates on my vehicles repair process, and vehicle was ready for pick up before scheduled date
Mar 4th, 2024

Feb 21st, 2024

if I could give this place a zero I would. this place is a joke. MY MOTHERS CAR GOT STOLEN FROM THIS PLACE. a tree fell on her Camaro summer of last year and it sat at the body shop for almost 7 months before we were able to pick it up and when we did it was poor quality. the pillers in her car were hanging down, there was mold and mildew as soon as you got in the vehicle, and there were dents and scratches in the paint of the vehicle AND IN THE TINT OF HER BACK WINDOW. so we take it back and its there for another 2 months, we pick it up again and if the car sat it would quite literally fog up because of how much moisture was in the vehicle. on top of how poor the paint job was, you could see three different color reds, AND THE ROOF WAS CAVING IN! we take it back for the THIRD time and theyve had it for 5 more months. it was excuse after excuse with Scott and dont even try to communicate with him because unless you have his personal number you arent contacting him. during the last go round they asked for the 2nd key to the car due to having to do something to the programming, we gave them the key and a couple weeks later they call us and ACCUSE THE CAR BEING IN REPO AND HAD MY MOTHER SIT ON THE PHONE WITH BOTH HER BANK AND THEM PROVING THAT SHE WAS IN GOOD STANDING. My mother didnt owe a payment for two months. He lied multiple times saying he saw it off on a tow truck, then changing his story saying it was in a secure location locked up. On the Chevrolet app you can track the vehicle/when its started up. the vehicle left the premises at 12-1am on a saturday. this was definitely an inside job!! to top things off, had my mother claim it on her insurance when it should have been on the body shops. PLEASE AVOID THIS PLACE AT ALL COST. the multiple times we were up there were other customers not satisfied with the workmanship.
Apr 3rd, 2024