Protection 1 Security Solutions

I amvery disappointed.....one time they didnt even show up after me sitting at home for a full day.Sad
Mar 29th, 2021

I relocated for a job across the country, and had to live in an interim location that was highly known for crime. Every morning the news would report 2-3 deaths by shooting and burglary in that county alone. At midnight in October I experienced not one, but two break-ins within the same night while sleeping. I know this because the first time my apartment alarm went off, I got up to my front door open. After I called the police, my alarm went off again, and this time my window had been smashed. Terrified, I called Protection 1 at 7 am the next day to see if they could service the security system in my apartment. They told me they could not, and even though I explained this location was temporary ( 30 days) they eventually convinced me to run my credit, charge me $40 for the service, and set it up myself since I could not afford a technician. Fast forward to a month later and I am able to relocate, and I never set up the service. In the process of moving I forget about the box, and a year later when I relocate again, I notice it, and call Protection one to cancel. I am on the phone with them for over an hour, where they tell me they cant access my account without my verbal password WHICH I TELL THEM, and they tell me its not correct. They tell me they are not going to help me, and theyll email me a reset password.( they never did) At this point I dont even have an online account because Ive never made one, so I create an account and verify my verbal password is exactly what I told them. I call again and get transferred to the most rude, arrogant, sarcastic, and cocky account manager who tells me she doesnt care that Im cancelling ( I believe her name was Bridgett) and than asks me if I would buy more services from her. I tell her I never used the service, its still in the box, my account shows that protection one made monthly calls to my box and they always failed because it was never installed, and they never contacted me to see what was going on. If they had called, they would have known I didnt set up the service, and I had relocated. The rude account manager tells me even after a year of service that Ive been paying for its $750 to cancel.I'm upset, because I called to set up a service out of fear that I told the sales person was temporary, and he failed to tell me it was a multiyear contract and he pressured me to sign ASAP while I was on the phone or my apartment would continue to be prone to breakins. I have continuously explained that I could not set up the service because it was not user friendly, and I cannot transfer the service because Im living with an individual that already has a security system. So now I must continue paying for a box that has never been used until the end of 2020, all because I was sold a product by a sales person using a fear tactic, instead of them allowing me to return the box. I let the account manager know Id be leaving reviews and she told me to " go for it." I would reconsider my experience and review of Protection1 if they did the right thing by letting me out of my contract since they pressured me to sign while over the phone, and not allowing me ample time to review.
Oct 3rd, 2019

Don't contract with Protection One or ADT. They are crooks and don't pay. Still waiting to get paid from them for invoices from 2017.
Sep 27th, 2019

Customer Service was fantastic!!! Shawn was so nice! fixed our problem in 10 minutes and overall gave the best customer service i have ever experienced in my life! Thank you for having such an awesome employee!!!
Aug 30th, 2018

Not a good company - called 2 times to cancel and 1st time the agent gave me the run around... called just now and it took 15 minutes to cancel service... why do they make it so hard? oh that's right, because I am no longer sending them $50+ per month ....
Jul 2nd, 2018