Randall Brothers - Marietta

Terrible customer service. Unwilling to help, unwilling to listen. If you want to feel like you as the customer are wasting their time, visit this location.
Feb 15th, 2024

We bought all the materials from them for our deck railing. They were phenomenal! They got the materials in quickly and delivered them quickly. They made sure the delivery was convenient for us. They went above and beyond. All materials were perfect and accounted for! I thought about ordering from someone else who was less expensive, but their reviews were iffy. This company is wonderful, very fast, friendly and on their game!! Would definitely recommend!
Nov 29th, 2023

This company is excellent. I recently ordered some interior doors from them and their customer service is amazing. They are fairly priced on products, take care of orders quickly and follow-up with customers as well. I would highly recommend Randall Brothers.
Oct 13th, 2023

Made a call out to them. They asked 2 questions then hung up. Was recommended by the manufacturer of Duxxbak Dekk. A product I used before. I highly recommend getting a distributor from out of the state to supply Duxxbak. I've wondered why we had our materials delivered from Illinois on all of our previous builds. Very unprofessional and naive staff.
Jul 29th, 2023

First of all, Im very perplexed with myself that after living in Woodstock for over 22 years, I had not even heard of the name Randall Brothers or PMC. With that out of the way, let me start with why and how I came across them. I started a fairly extensive home addition project, adding about 280 Sq. Ft. of living space and another 1360 sq. Ft. of Garage/workshop space. After some struggles and frustration trying to find someone to help me do a framing materials list (learned a new word "Take-off") I was about to drive up north to 84 lumber (far out of my way) as they were the only ones I could find that offered to do the take-off. Fortunately they could not do roof trusses so I called my roof truss provider who referred me to Steve at Randall Brothers for my take-off. I called Steve and left a message on a Friday afternoon. He called me back in about an hour and within 5 minutes of explaining my situation he said please send me your plans and give him a couple of days. It was late Friday afternoon, so I cancelled my appointment with 84 lumber and gave Steve the weekend. By Monday he was contacting me with details. The first quote had me concerned as it was over my budget, as soon as I mentioned that to him in text, he immediately called me and went through it line by line very patently until I understood my mistakes in sizing my windows and doors. By Thursday he had a full package with multiple deliveries in his system ready to ship my framing package! All within my budget and the prices were comparable or better for the most part than I had planned for and the materials being of better quality than my projections. Steve was masterful in reading the plan and making sure I have all the materials I need but also making sure I stay out of trouble with county inspections and have a high quality build. For example, having tempered glass windows where I need them, better quality doors and windows when the cost was similar, etc. I felt like he was caring for this as if it were his own home! He made me feel he was doing my GC work for me! Once the project started, he made me comfortable enough that I felt I can call or text him any time for any questions and he is always there to help. I can go on and on about the level of effort and detail Steve has put into every bit of my build but this is already becoming quite the epic story. To say I could not have pulled this off without Steve is an understatement. But theres more, every delivery so far has been perfect, exactly as ordered and even when I thought I was missing something, Steve was able to pull up the delivery photos and tell me exactly where the item was. As for the deliveries, every driver Jose, Thomas and Jose (different Jose) were unbelievably accommodating and made every effort to make my life easier. They took extra care and extra effort every time to ensure my supplies were placed where I need them and saved me money in manual labor in moving materials around the build site. Sorry I didnt catch the names of the 2 guys that delivered the doors and windows but they were very nice and hand delivered everything to the back of the property. So far my experience has been exceptional with every person I have been in contact with. Even during the holidays when Steve was out of the office on vacation his back up Craig was looking out for me making adjustments to my orders as I needed to keep me on schedule and notified me when my window and doors arrived to avoid delays! just WOW! The only real disappointment has been that they don't sell everything so there are times Im forced to go elsewhere. I sincerely appreciate all the effort Steve and everyone at Randall Brothers has put into my project and I am very grateful. I can't wait to refer them to family or friends for their building supply needs.
Jan 16th, 2024