Fifth Third Bank & ATM

If I could give it zero stars, I would give it zero stars. If I could give it -2 stars, I would give it -2 stars. This is the worst branch of Fifth Third ever that Ive ever experienced with banking with them for 4 years. They are rude, unorganized and the machines never work. The machine took my money when doing a deposit and none of them were helpful whatsoever. Just handed me a number and said have a great day. They are not attentive and are just unprofessional. I would not recommend this branch, even if it was the last branch on earth.
Dec 18th, 2023

Elise Hatcher and all employees have been professional after numerous encounters. No complaints
Dec 14th, 2023

Atm wasn't working
Sep 21st, 2023

My recent encounter with Elise Hatcher at Fifth Third Bank left me thoroughly disappointed and frustrated. Despite being fully qualified and having all my necessary documentation in order, the Elise Hatcher denied my request to open a business account. I had taken the time to gather all the required documents, including my business registration, tax identification number, and personal identification, to ensure a smooth and efficient process. However, the Elise Hatcher seemed disinterested and unhelpful right from the start. When I sought clarification on the reasons for the denial, Elise Hatcher provided vague and unsatisfactory explanations, lacking any transparency or clear guidance. It was incredibly frustrating to be left in the dark without any specific feedback on how to rectify the situation. I had chosen Fifth Third based on their reputation for customer service and support for local businesses. Unfortunately, my experience with the bank manager was far from satisfactory. Its disheartening to be met with such incompetence and dismissiveness. Elise Hatcher's refusal to allow me to open a business account, despite meeting all the necessary qualifications, is simply unacceptable. I strongly urge Fifth Third to improve their training programs for their managers, ensuring they possess the knowledge and skills to provide efficient and professional service to their customers.
Jul 4th, 2023

I closed on a mortgage here recently. the staff was prepared in advance, walked me through the process very nicely, kept things moving along so I could avoid Atlanta traffic afterwards, and they were so polite and inviting. the experience was at least a 5/3 better than expected.
Mar 21st, 2023