Covenant Plumbing LLC

Horrific service. Incredibly rude. Did not get the name of the person who came out - has tattoos on his face.
Mar 13th, 2024

Mr Watkins arrived for the job on time and ready to work. He did a thorough job and fixed my problem. The price was reasonable too. I would definitely use Covenant Plumbing again.
Mar 12th, 2024

Jan 10th, 2024

Quick response and service. Great customer service! Pricing was very reasonable.
Nov 26th, 2023

Techs came out twice, each time without the equipment required to complete the repair or identify the issues despite noting the issues would require additional items on the first visit. Scheduled consistently at the end of day to require additional visits. Miscommunication between office staff and technicians about pricing. Techs varied from cordial to abrasive. The guys left without having us sign any type of documentation that was work attempted or completed and the office said, well you knew they were there and so did we. Save your money and oh someone to do it correct the first time. Once they left we spent about an hour cleaning up the mess they left. Edit and reply to the owners post- how 2 hours and 50 min on Monday and 1 hour on Tuesday equates to 7 hours beats me. The issue was never the quoted pricing, nor was it the diagnosis because there was not one given; but rather consistent miscommunication, poor attitude from technicians and dirty handprints and footprints through the house and bathroom that required scrubbing and cleaning after the fact. Everyone gave us a different story and when we asked through email certain clarifying questions, we got brushed off with a, sorry you werent happy but you didnt need to sign anything we both knew they were there. Which is why we chose this outlet to inform others since the company couldnt be bothered to discuss the issues professionally, case in point the below reply. Ive been told this company changed owners a few years ago and over the last week Ive talked with several people who will not use them again because of the change in the company and lack on concern and customer service that Covenant was once known for. The 2nd company that came out was friendly, knowledgeable, took time to show and review the issue and cleaned up after themselves fully and had us a full answer on the 1st visit within 90 minutes.
Dec 8th, 2023