Chichester's HomeCare

We bought a Pride Viva chair from Chichesters a little less than 2years ago. We love the chair! It is, hands down the best lift chair we have owned. Recently we had some issues with the motor control unit. I contacted the great people at Chichesters and within 4 days the problem was solved. They replaced the control under warranty at no cost to me and sent a very competent and friendly technician to our home to install it. We paid a very reasonable service call fee and couldnt be happier.
May 2nd, 2024

The ladies were very helpful and wonderful personalities
Nov 4th, 2023

Absolutely no respect whatsoever for callers and attitude like you wouldn't believe! Then they want to get upset when you give them attitude. Definitely will not be doing anything else with these people ever again!
Apr 9th, 2023

Best home care establishment in town. Helpful staff. They have been in business many years.
Feb 27th, 2023

I wanted to shop local after my hip replacement surgery and made sure, through my insurance company, that Chichester's was "in network." I was excited when I called because I felt good about using a local business rather than just ordering from Amazon. I called the store to make arrangements for my husband to go and pick up my needed post-surgery supplies, but the woman with whom I spoke with on the phone was either having a REALLY bad day, or this company has no interest in customer service. The woman who answered the phone, first implied I was running a scam when I asked if my husband could use my insurance card when picking up my supplies - NOPE! She said, "He can't use your card." Umm, I can't drive, or even walk, so I'm not sure how she expected me to come in on my own. It is a "in-home healthcare store", so I'm guessing that MOST of their clients are having to send someone in to pick up the supplies. Next, Ms, Having a Bad Day, then said I had to have a prescription - for a toilet seat - even though my insurance rep said Chichester could absolutely bill my insurance with me paying a 20% co-pay. NOPE! Bad Day said absolutely not. Then when I asked if there was anyway I could have anything delivered. NOPE! We don't deliver anymore. Here's my issue. 1. Horrible customer service. 2. When I can buy all of these supplies on Amazon for the same price, or even cheaper, and have them delivered the next day, why would anyone choose to shop at this store with such horrible customer service. 3. I know times are tough, but when someone has just endured a MAJOR SURGERY, you kind of hope that a business that deals with people struggling with healthcare and mobility issues on a daily basis would at least be helpful and not condescending and mean. Sorry Chichesters, you've lost my business and I will readily share my negative experience with anyone who asks.
Jul 24th, 2023