Bank OZK

Customer service is awesome!!!!!
Jan 19th, 2024

Went in the bank this morning. Walked up to the teller(Deborah). First thing she does is turn around to the manager Kim and said youre going to have to deal with him because he smells like cigarette smoke. Theres many types of discrimination. I definitely think this is discrimination!!!
Jan 9th, 2024

Today I went to the bank around 10:45 a.m. to open a CD. The Baker tells me after sitting for 30-45 minutes that I needed my Social Security Card. I went home to obtain my SS card along with my. passport and a bill with current address since what I provided appeared to be a problem . Upon my return, after waiting for more than another thirty minutes I was told that I would need further approval to open my CD. This was after the Banker called multiple Managers to obtain approval to open my CD. The Banker also called the Bank listed on my Cashier's check to verify that it was my check. Needless to say, I could not open my CD. I was told that I still needed further approval to open my CD. This Banker acted as if I stole the check and I was not the person on my ID. If I provided you with my SS Card, Driver License and passport, why was my CD not approved? Mind you I have a credit score above 800. I have excellent credit. Maybe it was the amount of the check? My color? The way I was dressed? Never was I ever treated this way to open a CD or bank account. I left the bank around 2:00 pm. Wasted my entire day. What the hell?
Nov 28th, 2023

Today I went in there with my sister because she wanted endorse her check to me because she's a minor and I'm over the age of 18. But when we got to the teller she told us my sister is a minor and she needs her parent. But that wasn't the issue, its the lack of customer service the lady had. She's middle aged with curly hair, wears glasses and has an accent. She was very rude, and wasn't welcoming at all. I never understand why you would work in a place that requires you to talk to customers, but you present yourself with a negative attitude.
Sep 26th, 2023

Always a pleasure. Even with almost all new staff.
Jul 10th, 2023