USA Storage Centers - Killian Hill

Contacted them and nobody got back with me about anything, also hung up in my face.
Apr 2nd, 2024

Nov 27th, 2023

Practically abandoned. Terrible service.
Sep 14th, 2023

Absolutely the worst experience dealing with there customer service, Its been 2 days and I still haven't been able to move into my unit. I never got the rental agreement, Ive called 6 times and have yet to get a call back from Management. This absolutely ridiculous
Jul 14th, 2023

My belongings have been at this location since I moved to Georgia in 2021. The last 6 months to present or longer has been a nightmare working with Dawn. She is very cold not customer service friendly AT ALL but when she mess up she wants me to be. I asked for her general manager name and phone number and Brandy said that she cant provide that to me unheard of. I spoke with Dawn last week and was advised that my unit had a lien on it for nonpayment (2 months) and that she needed a money order or cashiers check at the Killian Hill location on or before the 30th of October. I asked if she could waive any of the charges and she quickly responded with a NO. Okay I then told her that I didnt have a car due to my car being in the shop and I asked if I can pay her via my debit or checking account she once again quickly responded with a NO saying that because of the status of my account the only payment she could accept is cashier check or money order. So I had to wait for someone to take me to get a money order and drop it in the slot on the door like I was told. I checked my bank account as I often do and there I see a charge for $306 for USA Storage. I spoke to Dawn on yesterday and was informed that the charge was reversed and because the charge was still pending with my bank it should post last night well it didnt and now my account is negative. I want to hear from someone whose over Dawn someone in corporate regarding this situation. I expect to be compensated for Dawn behavior with regards to this matter. This will be posted on BBB and every social media platform that USA storage is associated with. No the problem is not that she followed protocol totally understand. The problem is that she and no one else wants to hear my concerns. I just called USA Storage with my sister on the other line to hear that it is still showing that I have a $306 balance HOW? Heres the problem not that Dawn followed protocol in not being able to remove some/all of the overdue charges but that Dawn informed me that due to the status of my account she COULD NOT accept a debit or credit card payment and that my payment in the amount of $306 MUST be paid via money order or cashier check on or before the 30th of October. She told me to drop it off at the Killian Hll location and put it in the mail slot on the door and she/someone would be there to pick up payments on Saturday the 28th and Monday the 30th. I dropped off my money order on Sunday the 29th. If payments were picked up on Saturday and Monday like she said I should have a zero balance on my account. Upon checking my account on Tuesday the 31st I see that USA Storage took another $306. Is it my fault that my account wasnt updated to reflect a zero balance which apparently as of today it still isnt updated because its still stating that I have a balance of $306. So does that mean that yall are going to take another $306. Now yall want to put it on Wells Fargo and their policy of when my money will post back to my account. No its not Wells Fargo problem its USA Storage problem. My Wells Fargo account is now overdrawn because of this and I want to know who do yall think is responsible for this overdraft fee on my Wells Fargo account? 11/04/23 Owner youre sorry heres whats been happening since you responded to this review which isnt good enough for me Okay so I have just called multiple times and each time the phone hangs up because I guess yall recognize my number. Please tell me that I am imagining things when I look at my bank account. Well it looks like the credit is finally showing up and that it is also charging my card again for $306 and thats probably because like I stated in all my previous conversations that my account was still showing a balance of $306 and I said so are yall going to charge me another $306 which shouldnt happen because I told Dawn to remove my card off file? But Im the problem? Once again Im requesting someone call me
Nov 4th, 2023