Keever Dalton Johnson Plumbing

TERRIBLE CUSTOMER SERICE
Feb 8th, 2024

APPOINTMENTS MEAN NOTHING! BEWARE. I have had an appointment scheduled since Wednesday with this plumber (highly recommended) to repair a leak in my kitchen sink area. First available was for today between 2-4 so I accepted and have kept the water turned off under the sink since then (huge inconvenience but wanted to wait for a reliable plumber). They called this morning and CANCELLED my appointment because I was unable to arrive at 11 a.m. (3 hours early) and was told they could not have anyone there after 2 p.m. 'It was inconvenient' for the plumber to be in Alpharetta after 2 p.m. on a Friday afternoon so they abandoned the appointment and left me with a leak until I can find someone for next week. UNPROFESSIONAL AND POOR MANAGEMENT.
Sep 17th, 2023

Worst customer service experience ever. Rather than an invoice, I received harassing phone calls about a past due balance and the person on the phone had no idea what the charges were for to explain to me, which led to confusion about what the company was actually collecting payment for. Would not recommend for anything.
Feb 21st, 2023

I own and manage rental properties so I work with contractors and vendors every day. Everyone makes mistakes, but how a company responds to those mistakes determines whether you want to continue doing business with them. Here was my experience below: 1) Plumber brought the wrong toilet (requested comfort height toilet, but received regular height). Company did change it out, but first tried to blame us for ordering the wrong toilet. 2) Cast iron flange needed to be replaced. Plumber didn't have the parts he needed on the truck. If I was a plumber working in the Atlanta metro, I'd carry every possible flange needed to avoid repeat trips. 3) Company acted like they were doing us a favor and said they would not charge us for the wrong toilet or the additional labor to replace it with the correct toilet. However, it appears they padded the hours on the bill instead. 3.25 hours to replace a cast iron toilet flange and change out a toilet @ $165/hour. 4) Threatened with collections when I politely requested them to adjust the labor cost. 5) $945 for a new toilet. Too high? You decide. Buyer beware! If you do business with this company, you may get the wrong order, be blamed for their mistakes, pay twice as much on the labor, and be sent to collections if you dare to question their practices. I chose to pay the full bill and find a different plumber. Service: Toilet installation
Jun 21st, 2022

May 31st, 2022