Anchor Bar Restaurant & Sports Bar

Dear Jeremy,Thank you for your feedback. We apologize that the service you received fell short of expectations. We recently made a change to our team, rest assured that the decision to bring in new team members and management was made with the intention of further enhancing the overall experience for our valued guests. We received multiple feedback from multiple customer surveys played a significant role in guiding these changes.While we understand that transitions can sometimes lead to temporary adjustments, our priority is to bring the situation under control at the earliest and return to the level of service that has earned us your loyalty.We take all comments seriously and will use your experience to improve training for new staff. We expect all our employees to provide excellent service, regardless of their experience level. We'll also address the attentiveness of our bar staff to ensure all areas of the restaurant are well-covered.We appreciate your understanding and hope you'll give us another try. We're confident we can deliver a better experience next time.ThanksManagement Team Anchorbar [email protected]

Dear Weet,Thank you so much for your glowing review! We're thrilled to hear that you think our wings are the best you've ever had. We take great pride in serving high-quality food, and it's always fantastic to receive such positive feedback. We look forward to serving you again soon at Anchor Bar Kennesaw!ThanksManagement Team Anchorbar [email protected]

Dear Calvin,Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding the recent changes in our service staff and management. Rest assured that the decision to bring in new team members and management was made with the intention of further enhancing the overall experience for our valued guests. We received multiple feedback from multiple customer surveys played a significant role in guiding these changes.While we understand that transitions can sometimes lead to temporary adjustments, our priority is to bring the situation under control at the earliest and return to the level of service that has earned us your loyalty.We sincerely value your continued support and look forward to the opportunity to provide you with a consistently great dining experience in the future. Thank you again for your feedback, and we can't wait to welcome you back to Anchor Bar soon!ThanksManagement Team Anchorbar [email protected]

Dear 888dakota,I am truly sorry to hear about the unacceptable experience you had during your recent visit. I want to apologize for the extended wait times you experienced for both your food and checks. I completely understand how frustrating and inconvenient this must have been for you. Additionally, it is unacceptable that part of your order was never received. Please know that this is not reflective of the standard of service we aim to provide, and I sincerely apologize for the issue tonight. I want to provide some context regarding the situation that occurred during your visit. Today, we encountered some unexpected challenges as several staff members called out, which put additional pressure on the team that was on duty. Furthermore, some of our team members were still undergoing training, which may have contributed to the delays and errors in service. However, I want to emphasize that while these circumstances may have contributed to the issues you experienced, they do not excuse the subpar service you received.Your dissatisfaction is completely understandable, and I want to assure you that we are taking immediate action to address the issues that occurred during your visit. We are committed to rectifying this situation and ensuring that it does not happen again in the future.I would like to personally reach out to you to discuss your experience further and see how we can make things right. If you could please share your contact number with me at [email protected], I would greatly appreciate it.Once again, I apologize for the inconvenience and frustration you experienced. Thank you for bringing this matter to our attention, and please know that we are committed to providing you with a much-improved experience during your next visit.ThanksArun - Managing Partner Anchorbar [email protected]

Dear Rylee,We have a good understanding of each other. As you know, we've implemented some changes for specific reasons. These reviews are intended to provide feedback to assist businesses.Your feedback is valued and appreciated.ThanksManagement Team Anchorbar [email protected]