Plaza Cleaners

I recently decided to get my Croscill Serene comforter set dry cleaned at the local Plaza Cleaners. When I recieved my comforter back, it appeared to have a large tattered rip on a portion of it. After examining it more closely, I saw that not only was there a rip, but it was torn/frayed and mangled beyond repair. I contacted the owner(s) of this establishment to see what the best course of action would be to rectify this situation. To her reply, she could only give me a small portion of the actual comforter because it was "used"; hence why I took it to the dry cleaners in the first place. After zero resolutions, poor costumer service, and no accountability for the damage that was caused to my property, I've decided that I would never recommend or advise anyone to take anything there; if its messed up when it returns from them, it's highly unlikely they can or will replace it. The customer service is subpar at best, and the actual service of work wasn't satisfactory either as I still had noticeable stains on it, as well. In short would I reccomend this establishment, ABSOLUTELY NOT
Dec 11th, 2019

I recently decided to get my Croscill Serene comforter set dry cleaned at the local Plaza Cleaners. When I recieved my comforter back, it appeared to have a large tattered rip on a portion of it. After examining it more closely, I saw that not only was there a rip, but it was torn/frayed and mangled beyond repair. I contacted the owner(s) of this establishment to see what the best course of action would be to rectify this situation. To her reply, she could only give me a small portion of the value of actual comforter because it was "used"; hence why I took it to the dry cleaners in the first place. After zero resolutions, poor costumer service, and no accountability for the damage that was caused to my property, I've decided that I would never recommend or advise anyone to take anything there; if its messed up when it returns from them, it's highly unlikely they can or will replace it. The customer service is subpar at best, and the actual service of work wasn't satisfactory either as I still had noticeable stains on it, as well. In short would I reccomend this establishment, ABSOLUTELY NOT
Jun 21st, 2019