Arrowhead Health and Rehab

The customer service in admissions was great!!! Julia was very through answered all my questions. I appreciated her honestly! Thank you Julia
Jun 7th, 2023

Hello everyone, Before visiting my loved one, I spoke to a few of the staff members via phone. Some are pleasant some are not. (Unprofessional) The lobby area is outdated. When your loved one is placed here, you can only visit at the window. Meaning you will be outside looking in and talking through the window of the room where your loved one is. This is for the first 14 days due to COVID-19. The windows need cleaning. After the quarantine period is up , your loved one will be escorted outside by a caregiver, in a designated area to sit with you. You are not allowed to give them a hug. There is a plastic see through screen between you. You sit on one side, they sit on the other. If you bring them any snacks you must give them to the caregiver to take to the room. You are given one hour to be with them. Visit and call often. I am not pleased with one of the caregivers I met . I will be addressing my issues to the charge nurse / director.11/01/2021 Thank you for responding. Our family members were there this weekend. Our loved one had on a dirty sweater. We send clean clothes and expect them to be maintained as promised. Please help love ones to keep there cell phones charged because sometimes they forget. When I addressed this issue with a nurse. She stated that is part of the disease? Unprofessional , uncaring answer. 01/27/2022 Happy New Year. We purchased a small TV to go in our loved ones room. Guess What someone STOLE It. What a shame!!!! The company reimbursed my family member . Now we are going through the same thing with her NEW clothes. Thank the employees that truly care.May 23, 2023 Call and check on your love ones often if you can. Talk with them if you can not visit. Some of the people will be unpleasant to talk to by there tone when you ask to talk to your love one , but dont let that stop you. Some employees are new, some are not. I called to talk to my family member and the employee asked me what was I trying to do? She was listening to my family member and I talking and because she could only here my family member the employee assumed the wrong thing. I responded I am not trying to do anything, I called to talk to my family member. Good night.
May 14th, 2023

Very polite and respectful. Tends to patients constantly. Very satisfied.
Apr 30th, 2023

I came from out of town to visit a family member that lives there and the place reeks of marijuana after speaking with another family member that lives in town and they stated they had the same experience. I wanted to share that its very shameful that type of behavior is allowed inside this type of facility which is here for health care. How can you care for anyone if under the influence? The outside of the building looked good but inside where patient were needed the same attention. Very disappointed with the things I saw and heard. DO BETTER you are caring for those in need!
Apr 23rd, 2023

An overall comforting experience.
Apr 10th, 2023