Hotel O Atlanta Airport Jonesboro/Morrow I-75

Hi Gabby Baby,Team OYO here, and we’re sorry to hear about your experience. We apologize for any inconvenience caused by the presence of roaches during your stay. We understand how important it is to have a comfortable and clean environment.We would like to assure you that your feedback has been noted and will be immediately shared with our team for necessary actions. We are committed to providing a pleasant stay for all our guests, and we apologize for falling short of your expectations.Regarding your concern about the refund, we would like to assist you further. Please reach out to us at [email protected] with your booking details, and our team will be more than happy to look into the matter and assist you.Once again, our sincerest apologies for the inconvenience caused. We appreciate your understanding and hope that you will give us another chance to provide you with a delightful experience in the future.Warm regards,Team OYO

Hi Jacklyn "Jackie" Jackson,We are truly sorry to hear about your recent experience at our property. We apologize for any inconvenience caused and understand your concerns about the cleanliness of the room. This is certainly not the standard we strive to maintain at OYO Rooms.We take issues related to cleanliness very seriously and have already addressed this matter with our housekeeping team to ensure such incidents do not occur in the future. We sincerely apologize for any discomfort caused by the condition of the sheets and the presence of roaches.We apologize for the behavior exhibited by the manager and understand how frustrating it must have been for you. Rest assured, we will investigate this matter thoroughly and take appropriate action to ensure our guests receive the respectful and professional service they deserve.Regarding the refund, we apologize for any miscommunication that may have occurred. We have escalated your complaint to our management team, and they will be in touch with you directly to discuss the refund.If there is anything else we can assist you with or if you need further assistance, please feel free to reach out to our guest support team at [email protected]. We are here to help and ensure that your future stays with OYO are much more pleasant.Once again, please accept our sincere apologies for the inconvenience caused. We appreciate your feedback as it helps us improve our services.Best regards,Team OYO

Hi Shante Gray,Thank you for bringing this to our attention. We are very sorry to hear about your experience, and we apologize for any inconvenience caused during your stay. This is certainly not the level of service we strive for.We take pest control and cleanliness very seriously, and we will immediately address the issues you mentioned with the concerned hotel management team. Rest assured, necessary measures will be taken to rectify the situation and ensure it does not happen again.As for the inconvenience with the air conditioner and the behavior of our staff, we truly apologize for the inconvenience caused. We understand how frustrating this must have been for you, and we will investigate this matter thoroughly to prevent any similar incidents in the future.Please know that this is not indicative of the standards we uphold, and we genuinely appreciate your feedback. We would like to make it right for you. We request you to please share your booking details and contact information with our support team at [email protected], so they can assist you further and resolve this matter to your satisfaction.Once again, please accept our sincere apologies for the inconvenience caused. We hope you will give us an opportunity to make it up to you in the future.Warm regards,Team OYO