Anderson Pumping Service

Nice professional and efficient with next day service.
Apr 4th, 2024

I contacted Anderson Pumping several times to get a quote for a septic tank cleaning and some additional work. First off, it's a NIGHTMARE trying to contact them. All day, *even* during business hours, they have an answering service. You cannot talk to anyone directly. Instead, you have to give a message to the answering service, and then hope to receive a call back when it's convenient for you. More often than not, you just end up playing phone tag with them.But the worst part, though, is Debby, their "receptionist" (or whatever her exact job title is). Debby is extremely pushy and very abrasive. I noticed this the first time I ever talked to her. She just wants to send someone over NOW, and couldn't care less about your schedule or availability. She eventually had me talk to Brady about a possible quote, and he was actually nice and helpful. After talking to Brady, I was ready to set up an appointment. But then I had to play phone tag again with Debby.When I finally got to talk to Debby again, she was extremely rude. I tried to get her to give me an exact dollar amount for the upcoming job, but she became very defensive. She also bristled when I tried to tell her my exact availability. Her attitude seems to be: "We don't CARE when you're available—we'll come to your house whenever we want to, so just DEAL with it!" She also doesn't like being questioned about anything. And then, shockingly enough, she called me "nasty" for asking her questions, and accused me of having an "attitude"! Apparently, she's used to telling people "Jump!" and then expecting them to say "How high?"In a nutshell, Debby is a real shrew. After she had the nerve to accuse me of being "nasty" and having an "attitude" (simply because I wanted to get an exact quote and narrow down a time for the appointment), I immediately ended the conversation. And guess what—they lost nearly a thousand dollars of my business.Please take your business elsewhere and don't subject yourself to Debby's verbal abuse and games of phone tag.
Mar 4th, 2024

Feb 29th, 2024

Feb 6th, 2024

Was the only company that even responded to my calls requesting a new septic install in Elberton. They were able to come within a few days of the initial estimate to do the work. Gave a very reasonable price and did an amazing job installing the septic tank and drain field within the preferred area we wanted it. The team worked very professionally and cleaned up after themselves when they left, leaving the area better than when they came. They were very accommodating and willing to work with us on many of the details on exactly how and where we wanted to put it and run the stub out. Had most of the work done the first day, and finished up the next morning, they worked very efficiently but with great attention to detail. Highly recommend.
Dec 26th, 2023