Marble Slab Creamery
-
840 Glynn St S #368
Fayetteville, GA 30215 - 770-731-2800
Hours
Chamber Rating
-
Lisa Smith
I was very disappointed to find out that you can not get your toppings mixed on the slab, if you arrive an hour before closing ( according to one of the employees) The taste is not the same on an ice cream cone, so my husband and Ieft without our treat.
May 18th, 2023 -
Robin Crawford
Good cookies. Good service.
Mar 14th, 2023 -
Sarah Wright
Disrespectful staff (Naomi specifically) + Dishonest management + freezer-burnt product. I will never eat here again. I will always encourage my friends, family, and co-workers to go elsewhere for birthdays, special events, or just because date nights. Please continue reading if you are interested in my not-so-brief rant. I visited this location a few weeks ago & requested a refund after taking a bite of my strawberry cheesecake icecream. I explained to an employee that the strawberries were freezer burnt & I had lost my appetite. The employee sought out their manager on the floor (Naomi) who began arguing with me about the following (1) there was no such thing as freezer burn (2) she was present when the shipment arrived that morning (3) I needed to watch my tone because my request was unacceptable & I had made the other staff uncomfortable. At this point she called the owner of the location who assured me that I would be refunded for the product in a few days because no one that was present at the time of the transaction was authorized to do such a thing. I agreed with the manager & attempted to apologize for any hurt feelings I may have caused by requesting a refund, but Naomi rolled her eyes and motioned for me to leave. After a week I called to inquire about the refund. The manager returned my call shortly thereafter to inform me that he had processed the refund & there was a problem with my credit card company. I have called the credit card company & there is no pending refunds or returns from this establishment. It has been 3 weeks. In short, I was sold a bad product & refused a refund. I was lied to in order to neutralize the situation & ensure an unproblematic exit. It was $9. I am not worried about the money at this point it is the principle of the matter. Do not lie to your customer base. Please educate your staff on conflict resolution & how to recognize aggression vs personal feelings of intimidation when asked a direct question. The other staff members present at this time were EXCELLENT! The young man that made the ice cream that I was trying to get refunded did a wonderful job & was very thoughtful in his process. The young woman that processed my order & greeted me when I came in was totally lovely. Please find a more suitable floor manager to support these young staff members they deserve better!
Apr 28th, 2023 -
Nicole Hill
Jan 27th, 2023 -
Jim
Dec 11th, 2022
Contact Info
- 770-731-2800
Questions & Answers
Q What is the phone number for Marble Slab Creamery?
A The phone number for Marble Slab Creamery is: 770-731-2800.
Q Where is Marble Slab Creamery located?
A Marble Slab Creamery is located at 840 Glynn St S #368, Fayetteville, GA 30215
Q What days are Marble Slab Creamery open?
A Marble Slab Creamery is open:
Sunday: 11:00 AM - 7:00 PM
Monday: 10:00 AM - 7:00 PM
Tuesday: 10:00 AM - 7:00 PM
Wednesday: 10:00 AM - 7:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 5:00 PM
Q How is Marble Slab Creamery rated?
A Marble Slab Creamery has a 4.4 Star Rating from 88 reviewers.
Hours
Related Categories
Ratings and Reviews
Marble Slab Creamery
Overall Rating
Overall Rating
( 88 Reviews )Lisa Smith on Google
I was very disappointed to find out that you can not get your toppings mixed on the slab, if you arrive an hour before closing ( according to one of the employees) The taste is not the same on an ice cream cone, so my husband and Ieft without our treat.
Robin Crawford on Google
Good cookies. Good service.
Sarah Wright on Google
Disrespectful staff (Naomi specifically) + Dishonest management + freezer-burnt product. I will never eat here again. I will always encourage my friends, family, and co-workers to go elsewhere for birthdays, special events, or just because date nights.
Please continue reading if you are interested in my not-so-brief rant.
I visited this location a few weeks ago & requested a refund after taking a bite of my strawberry cheesecake icecream. I explained to an employee that the strawberries were freezer burnt & I had lost my appetite. The employee sought out their manager on the floor (Naomi) who began arguing with me about the following (1) there was no such thing as freezer burn (2) she was present when the shipment arrived that morning (3) I needed to watch my tone because my request was unacceptable & I had made the other staff uncomfortable. At this point she called the owner of the location who assured me that I would be refunded for the product in a few days because no one that was present at the time of the transaction was authorized to do such a thing. I agreed with the manager & attempted to apologize for any hurt feelings I may have caused by requesting a refund, but Naomi rolled her eyes and motioned for me to leave. After a week I called to inquire about the refund. The manager returned my call shortly thereafter to inform me that he had processed the refund & there was a problem with my credit card company. I have called the credit card company & there is no pending refunds or returns from this establishment. It has been 3 weeks. In short, I was sold a bad product & refused a refund. I was lied to in order to neutralize the situation & ensure an unproblematic exit. It was $9. I am not worried about the money at this point it is the principle of the matter. Do not lie to your customer base. Please educate your staff on conflict resolution & how to recognize aggression vs personal feelings of intimidation when asked a direct question. The other staff members present at this time were EXCELLENT! The young man that made the ice cream that I was trying to get refunded did a wonderful job & was very thoughtful in his process. The young woman that processed my order & greeted me when I came in was totally lovely. Please find a more suitable floor manager to support these young staff members they deserve better!
Nicole Hill on Google
Jim on Google
Overall Rating
Overall Rating
( 88 Reviews )Write a Review
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