T-Mobile Authorized Retailer

I was just either discriminated or whatever, I was on line to be attended for about 30 minutes,and honestly just wanted a charger, but I was decent enough to wait to be called, but some other people got attended before me,that was totally wrong.
Mar 22nd, 2024

Madison an Robert are the best workers ever at t mobile they are intelligent an they personally don't fit to have an upgrade in there position looking forward for hearing that these two get promoted
Mar 21st, 2024

Mar 3rd, 2024

BEWARE, PLEASE READ!! In late January, I went with my family to this T-Mobile location to inquire about switching from our current provider (AT&T) to T-Mobile. We were quickly seated, and the employee there began talking about the various plans they had. We explained we wanted to switch providers as we all wanted new phones but were looking for more affordable plans compared to AT&T. Mind you, our monthly plan for AT&T was fairly priced at less than $200. As we discussed, the employees got confused and switched up a lot of the words they were conveying to us in the selected plan (which should have been an alarming red flag at this point), but we complied as they offered us three new S24s with no trade-ins (we got to keep our current phones along with getting a new one) and a new iPhone 15 with trade-ins (Apple's policy differed from Samsung's, they said) with lines included. We immediately thought this was a significantly better deal than what we would be able to get at AT&T and settled on a monthly plan of approximately $250, which is higher than what we were currently paying for, but they assured us we would be given $200 to be taken off our next monthly bill or used for in-store credit. Fast forward around a month; our first monthly bill comes in, and we notice the total is around THREE HUNDRED DOLLARS, almost double what we previously paid at AT&T. We immediately tried to contact T-Mobile customer support, and they explained to us that with the plan we chose, we were only getting two free lines instead of four (aka, we were still paying for half of the phones, adding around an extra $100 to our bill), and on top of that, the "$200 back" mention by the employee was not an actual promotion offered by T-Mobile. In the end, T-Mobile could no longer change our plan because we had surpassed the return/cancellation period, and the processes to retrieve our old phones to switch back would be lengthy. The employees we spoke with additionally never mentioned their names or had IDs; I am not sure if this was common practice, but looking back, it was definitely fishy. My family is not rich, but they're also not stupid, so the moral of the story is: please DO NOT shop at this location or switch to T-Mobile at all. I can assure you from this experience that if you are looking for a good, quality network, AT&T was amazing, and neither me nor my family had any problems with their connection or phones in general.
Feb 16th, 2024

The team here is the best! I come here at least 3 times a week and Madison, Dani, and Sierra always help me with my needs with the biggest smiles on their faces! Customer Satisfaction is their #1 goal here. This store is hands down the best T-mobile store in Georgia.
Feb 14th, 2024