Serta Simmons Bedding, LLC

Would like to give 0 stars. $1,100 Serta Beautyrest Pillowtop mattress started sagging within 9 months. Now at 4 years, the dip where I (try to) sleep is so bad that I wake up at night in pain. They sent out an inspector for warranty, but the one inch dip in the mattress doesn't meet the required 1-1/2 inch minimum for replacement. Their warranty policy is a complete sham. I will never buy another Simmons/Serta product.
Mar 19th, 2024

I have called the main office at least 5 times a day for 5 days. You get a recording 'put in the extension for the party you're trying to reach. Press zero for the operator press star to go back to listen to these options'. I press zero I get a recording that is going to be recorded, but all it does goes to a busy signal. How stupid is that. Must have a lot of complaints to not ever answer your phone. 5 days I'm telling you 5 days at least five times a day I have been trying to reach this company. It has definitely a lousy, incompetent, rude service department. I have even emailed them and I'm still not getting anywhere and it's not even about a complaint, as I see they have many. I only have a question to ask them. The customer service stinks.
Jan 25th, 2024

I purchased a Serta icomfort mattress four years ago, it is without a doubt the worst mattress I have ever purchased. I paid $1,300.00 for this mattress, and I can no longer stand to sleep on it. It was completely lost all support ability, I get up hardly able to walk, my back and ribs are so sore, and my legs ache. I can punch my arm way down into the mattress it is so soft. I just spent one night at my daughters and was amazed how much better I felt when I got up in the morning. I am so disappointed in this mattress, I waited years to purchase it. I am a widow, average size, this should not have happened.
Dec 18th, 2023

Company with very poor communication and no respect for the time of others. Strongly discourage doing business with Serta.
Nov 27th, 2023

Beware purchasing any serta mattresses. I purchased one, mainly based on advertising to be honest. It was one of the worst mistakes that I have made in some time. The mattress started feeling lumpy after a few months use, and the springs even started to dig into my back. I'm also, not a big guy at all, so weight shouldn't be an issue. Their insights and category managers should all be fired, for not listening to customer complaints, plus the support team. When I called to see what remedies could be offered, I was basically told to take a hike.
Aug 17th, 2023