Claire's

I dont think theres an owner, let alone a manager because its just teenagers who act like they don't want to work there. Youre never greeted when you walk in, earrings arent organized in the spinning displays. They just hang out by the computer and talk among themselves and you feel like youre interrupting when trying to ask a question or pay.
Mar 29th, 2024

Staff is really nice maybe if the customers wasnt such dirtbags maybe they get nice service
Feb 6th, 2024

Says they close at 8 but here I am 10 min before 7 (6:50) and the doors are locked. There was an associate standing behind the counter and she just waved as I walked away. Needed a last minute couple of gifts before Christmas. Now I have to drive to north point mall. Thanks for letting me vent
Jan 4th, 2024

Horrible customer service. The manager Dee was hostile and rude. I honestly could not have wanted to get out of there faster because that is how aggressive she was. She did not need to be this way and had no reason to treat me this way. It is very concerning that most of their clientele is young children. I would never let my child come to this location after what I experienced today with the store manager (Dee).
Dec 31st, 2023

Do NOT get a piercing done at this location. I took my daughter and the woman did a terrible job. It was uneven and obviously a bad job. I called corporate and sent them pictures and they told me to go back for a refund. Corporate was rude and kept cutting me off while on the phone. I went to the store today and the girl at the register had to call the manager on her cell phone to ask how to process the refund. I could hear the conversation through her ear pod it was so loud. I said I need a refund for the full amount I paid associated with the piercing. She ignored me and processed the refund with a $10 difference and quickly hung up with the manager. She hands me back the receipts and I said I need the full amount that I paid. She said no, thats what she can give me and the difference is for the ear solution. I said absolutely not - call the manager back. She raised her voice and said its her day off, Im not finna call her again. I told her I didnt care - corporate notified them I was coming. She reluctantly did call her back and the manager told her to refund me. This is not worth the hassle of shopping there and certainly not worth risking a terrible job on a piercing. Stay away from this place!
Dec 17th, 2023