The UPS Store

This location held my important documents for three months without me knowing anything. They claimed they called me, which was a lie. I will no longer be using UPS for any of my delievery needs. This location deserves no stars in my opinion.
Feb 26th, 2024

Quick service. Well staffed. No complaints.
Feb 15th, 2024

Pleasant staff that were efficiently working to improve wait time for the next customer. Knowledgeable and professional
Feb 3rd, 2024

Katie Did Excellent Job Helping Me Out
Jan 28th, 2024

Came into the store to have a figure packaged and sent out to California. The rep couldn't answer any of my questions, and expected me to know everything about the UPS store in Cali and which one was the correct one to send it to. A few days later, I get notified that the UPS store in Cali refused the package and marked it as RTS. After several calls, I had to go to this store in person. They refused to give me any kind of refund because "we already made the label and had to pay for it.". Since when does the customer pay for a shippers mistake? They also wanted me to pay again if I wanted to send it back or change the labeled address. When on the store, the manager also wouldn't come speak to me directly. So the employee I was talking to probably never actualky spoke to the manager and just pretended to. Or at least that's the perception. I dont usually write revies, but this was hands down, worst experience I've ever had with UPS. Side note: most of the employees at the desks with exception of one were just lazily hanging out are mostly nonresponsive to a customer entering the building.
Jan 22nd, 2024