1 CALL AWAY PLUMBING

Feb 21st, 2024

We had a leak to a part connected to the water heater. 1 Call Plumbing was scheduled to come out to help us around 12 to 2 pm, but arrived 2 hours early, which was great! The plumber, Cody, recommended a replacement of the water heater eventually, so we went ahead and went with the recommendations to fix our immediate issue and do some preventative maintenance. Cody finished very quickly with pick up of the parts and installation, then made sure our water pressure was good. This is our 2nd time using them for our home plumbing needs, so we are very pleased with each time they have come out.
Jan 17th, 2024

These guys are amazing. They came to my house and worked for 2 days straight. They made a horrible situation better. Thank you for helping us!!!
Jan 10th, 2024

Amazing customer service. Came on the same day and stayed late into the evening to ensure that the leak was controlled. Made sure we had running water back in the house and also took the time to get a mitigation company to come that night to assess the damage before he left. Very polite and professional the entire time. I would recommend this company to others.
Jan 9th, 2024

I called this company because they had come a few yrs ago when it was called Affordable plumbing to snake my kitchen sink. The name changed but same guy Dan answered the phone and I told him I need them to snake the clog out from build up of food like they did previously. Meanwhile prior to the plumber coming, we poured vinegar and baking soda, hot water and plunged the drain. It didn't work immediately but apparently over night our labor unclogged the drain. When the plumber came the next day he turned the water on and filled the sink and it was clearly not clogged anymore due to our labor but he charged $125 for nothing! I am big on customer service and very loyal to a company that gives good service but I will never call this company again because they did nothing and instead of just saying that's ok you don't owe anything since all we did was turn on your water you owe nothing. Even if it was 50 ( a more reasonable fee) for a trip charge it's too much for seniors on a fixed income, but I wouldn't feel as abused by this absurd charge of $125. Also they gave an outrageous $3500 quote for septic service saying the price will go up in 30 days if we don't get it done within that time frame. I would never trust these guys to do anything for me and will never allow them to screw me again. Bad luck will come to this company because they have no idea how to gain a customer base. Going for the jugular is not how you will sustain a successful business. If you treat people fair they will not only call you whenever they have plumbing issues but also refer them over and over again which would increase your companies bottom line, build a good reputation for you, and a repeat Customer base. You certainly loss this customer for good!!! I wouldn't trust these people for any plumbing service after this experience. Just left me feeling bad all day paying $125 for nothing.
Nov 11th, 2023